NCR Atleos · 4 weeks ago
Executive Technical Support
ATLANTA, GA, USA
Full-time
Onsite
Mid, Senior Level
5+ years expNCR Atleos is a leader in expanding financial access, headquartered in Atlanta. The Executive Technical Support Engineer will provide technical support to C-level executives, focusing on hardware, software, and network configurations, while ensuring smooth operations during conferences and events.
BankingFinTech
Responsibilities
Daily interaction with senior executive leaders and assistants
Technically strong and able to make quick, sound decisions
Professionally troubleshoot:
Window & Mac workstations
MacOS, iPad & iPhone support & troubleshooting
Office 365 applications
IT/AV environments for conferences, meetings, and events
Conference & event support - install, configure, monitor, and support
Coordinate needed hardware and software repairs and resolve computer system problems including coordination between users and components of a local area network
Coordinate with the Global Help Desk for any outages or issues related to equipment other than the typical desktop and AV issues
Provide preventative hardware maintenance, replacement and repair of desktops and laptop computers
Must be able to thoroughly explain in simple terms new technology, the ability to explain complex technology changes in simple, easy to understand terms
Must have the ability to work in a high-pressure environment including longer hours when necessary
Provide presentation support which may include importing and manipulating PowerPoint slides and supporting the capture, editing, and publishing of presentations from events
ServiceNow IT Service Management
Qualification
Required
High School Diploma/GED with 5+ years of relevant experience
Strong and confident verbal and written communication skills with c-level executives
Output and efficiency driven mindset with a forthcoming attitude
Excellent troubleshooting skills & ability to follow a structured methodology to solve problems
Excellent teamwork and organizational skills, flexibility, and the ability to handle multiple tasks
3+ years proven knowledge of using Microsoft's 365 product suite
3+ years of experience providing end-user support for Apple products (Mac OS, iOS, iPadOS)
3+ years of experience supporting Windows & Android devices
Experience troubleshooting audiovisual issues (conferencing infrastructure, connectivity, etc.)
Understanding of basic networking concepts
Ability to maintain a high degree of professionalism in high pressure situations
Must maintain a professional appearance on a regular basis
Ability to be on-call and work late hours & weekends occasionally as needed by the business
Preferred
Working knowledge of ServiceNow and ITSM
Experience working with senior executive leaders in a faced paced environment
Microsoft Certified Professional
Microsoft Certified Solutions Expert
CompTIA A+ Certification
HDI - Desktop Support Technician Certification
Information Technology Infrastructure Library
Benefits
Medical Insurance
Dental Insurance
Life Insurance
Vision Insurance
Short/Long Term Disability
Paid Vacation
401k
Company
NCR Atleos
NCR Atleos provides banks and retailers with technological solutions to reduce operational complexity and increase customer experiences.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.35B2023-10-17IPO
2023-09-18Post Ipo Debt· $1.35B
Leadership Team
Tim Oliver
Chief Executive Officer and President
Paul Gardiner
Chief Technology Officer
Recent News
2025-12-19
2025-12-04
Company data provided by crunchbase