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Walmart Canada · 1 month ago

(USA) Manager, Strategic Account Management - Marketplace Central Team

Bentonville, AR

Full-time

Onsite

Mid, Senior Level

$80K/yr - $155K/yr

4+ years exp

Walmart Canada is a customer-focused team dedicated to helping sellers grow on Walmart Marketplace. They are seeking an experienced account manager to oversee and grow a portfolio of large, multi-category sellers, focusing on strategic account planning and operational excellence to maximize seller success.

DeliveryRetailShopping

Responsibilities

Full accountability for a book of high-volume, enterprise sellers spanning multiple categories (Electronics, Home, Hardlines, Consumables, Seasonal, etc.)

Develop and execute joint business plans with sellers, including assortment expansion, seasonal strategies, promotional calendars, and growth roadmaps

Drive catalog and assortment strategy; lead sellers in improving listing quality — content, attributes, imagery, pricing, inventory, reviews — to enhance discoverability and conversion

Oversee operational readiness and compliance: track inventory health, fulfillment readiness, shipping and return logistics, and adoption of seller/fulfillment services

Monitor performance metrics and business health: GMV, conversion, in-stock rate, fulfillment metrics, customer feedback; perform deep-dive analyses and lead corrective or growth initiatives

Act as seller advocate internally: build strong relationships with seller leadership; collaborate with internal stakeholders (merchandising, operations, supply chain, product, marketing) to resolve issues, influence tools and processes, and support seller growth

Lead seller onboarding when applicable: coordinate catalog ingestion, inventory setup, fulfillment integration, and operational process rollouts

Promote and drive seller adoption of Marketplace programs (fulfillment services, promotional events, marketing support) and align seller activities with Marketplace-wide seasonal or category initiatives

Work autonomously with high ownership and accountability; manage complex accounts in a dynamic, fast-paced, cross-functional environment

Qualification

E-commerce account managementMerchandisingCatalog managementOperational expertiseData analysisStakeholder managementSeller relationship-buildingCross-functional collaborationProactive mindsetCommunication skillsNegotiation skills

Required

5+ years of experience in e-commerce / marketplace account management / omni-channel merchandising / vendor management, ideally with large-scale or enterprise sellers

Demonstrated success in managing large, multi-category catalogs with measurable performance improvements

Strong merchandising and catalog management skills; deep understanding of assortment strategy, content optimization, pricing, and catalog hygiene

Operational expertise: inventory management, fulfillment, logistics, supply-chain processes, seller services

Excellent cross-functional collaboration, stakeholder management, and seller relationship-building skills

Data-driven with strong analytical capabilities; proficiency with spreadsheet tools (Excel/Sheets), BI tools, and comfort presenting performance analyses and business plans

Proactive, results-oriented, with strong ownership mentality; adaptable and able to manage multiple priorities under minimal supervision

Strong communication and negotiation skills; ability to influence internal stakeholders and external seller leadership

Option 1: Bachelor's degree in engineering, information technology, business, marketing and sales, healthcare, or related area and 2 years' experience in business management, marketing and sales, healthcare, omni channel merchandising, or related area

Option 2: 4 years' experience in business management, marketing and sales, healthcare, omni channel merchandising, or related area

Preferred

Experience working with enterprise/multi-category sellers across diverse categories (Apparel, Home, Hardlines, Seasonal, Consumables, etc.)

Proven track record of improving large seller catalogs, driving GMV growth, conversion improvement, and operational efficiencies

Experience in leading strategic initiatives, influencing cross-functional teams, and shaping seller growth roadmaps

Familiarity with marketplace seller tools and services (fulfillment, logistics, marketing/promotions) and ability to drive adoption

Leading cross-functional teams

Master's degree in business, marketing and sales, healthcare, or related area

Sales

Benefits

Health benefits include medical, vision and dental coverage.

Financial benefits include 401(k), stock purchase and company-paid life insurance.

Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.

Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.