GM Financial · 1 month ago
AVP Customer Contact Center - GM Protections
220 E Las Colinas blvd, Irving, TX, 75039, US
Full-time
Onsite
Senior LevelGM Financial is targeting significant growth as it transforms the GM Protection/Insurance Products into a full captive platform. The AVP Customer Contact Center – GM Protections is responsible for overseeing the front line contact centers and ensuring high performance in customer satisfaction and sales.
Finance
Responsibilities
Responsible for implementation, launch, and maintenance of the front line contact centers for Chevrolet Protection, Buick Protection, GMC Protection, and Cadillac Protection
Responsible for the coaching, mentoring and development of multiple teams of front-line employees in a contact center environment
Provide sales and customer service support for direct-to-consumer sales of extended protection products in all locations using multiple contact channels
Accountable for performance of their team's results in customer satisfaction, operational effectiveness, sales performance, customer retention and risk management
Qualification
Required
Bachelor's Degree
Experience in a contact center environment
Proven track record in coaching, mentoring, and developing teams
Strong customer service and sales skills
Ability to manage performance metrics related to customer satisfaction, operational effectiveness, sales performance, customer retention, and risk management
Company
GM Financial
GM Financial is the captive finance company and a wholly-owned subsidiary of General Motors Company.
Founded in 1992
5001-10000 employees
H1B Sponsorship
GM Financial has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (101)
2024 (91)
2023 (86)
2022 (81)
2021 (55)
2020 (50)
Funding
Current Stage
Late StageTotal Funding
unknown2010-09-29Acquired
Leadership Team
Katie DeGraaf
Senior Vice President, OnStar Insurance, Product & Telematics
Ross Reichardt
Chief of Staff; General Motors Insurance
Recent News
2025-11-12
2025-11-04
2025-10-10
Company data provided by crunchbase