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Wellstar Health System · 17 hours ago

Command Center Tech

Marietta, GA

Full-time

Onsite

Entry, Mid Level

2+ years exp

Wellstar Health System is dedicated to enhancing the health and well-being of every person they serve. The Command Center Tech is responsible for managing communications from prehospital providers and coordinating hospital responses to pre-hospital patients under the direction of the Kennestone ED Patient Flow Coordinators and EMS Coordinator.

FitnessHealth Care

H1B Sponsor Likely

Responsibilities

Manages communications from prehospital providers for Kennestone Emergency Department (ED)

Effectively coordinates hospital response to the needs of the pre-hospital patient under the direction of the Kennestone ED Patient Flow Coordinators and EMS Coordinator

Communicates with pre-hospital providers (Emergency Medical Services, Fire Departments, Police)

Document EMS communications on designated communication tool

Relay order requests from EMS providers to the ED Physician

Advocate for the pre-hospital patient

Coordinate direct communication with physician when indicated or requested

Notifies Patient Flow Coordinator when the pre-hospital patients condition warrants a response from the hospital before they arrive

Activation of teams, clearing of rooms, security response, etc

Obtain enough information from incoming EMS units to make treatment, destination decisions

Coordinates patient bed assignment with assessment/ patient flow nurse

Blocks beds on the ED tracking board for EMS patients as per Patient Flow Coordinator or designee

Maintains records as required by regulating agencies

Enters pre-hospital information into the electronic medical record, to include EMS agency, patient age/sex, complaint, vitals, treatment provided, and special circumstances

Accepts EMS trip sheets for patients no longer in the ED

Forwards trip sheets to the appropriate patient care area

Communicates available resources to EMS providers and governmental agencies

Enter diversion status into Diversion Web Sites as directed by the ED Patient Flow Coordinator / ANM/ Manager/ or Director

Communicate diversion status directly to EMS via phone or automated system

Appropriately completes logs as directed

Logs include, but are not limited to the Trauma log book, diversion entries, incoming transfer referrals, hourly trauma diversion, ER to ER physician referrals, and STEMI alerts

Consult ED Physician/Patient Flow Coordinator on all potential diversion patients

Maximize communication with the EMS community

Monitor local Fire/EMS radio frequencies in order to maintain awareness of what is going on in the community

Notify Patient Flow Coordinator about communication from Weather Radio or critical incidents in the community (mass casualty, potential HAZMAT, natural disasters, etc.)

Assumes responsibilities for other duties assigned by management

Forwards concerns or questions about EMS delivery of care to the EMS Coordinator

Provides summary reports to the EMS Coordinator including number of EMS calls

Maintains paper supplies, work area, radio communication equipment

Maintains a clean EMS entrance

Cleans EMS backboards/equipment and maintains appropriate EMS linen levels

Uses mass notification programs to activate team responses for the following: Trauma patients, HAZMAT, Plan Orange, Diversion status for EMS, Stroke patients/ stroke intervention patients, Disaster, Plan Delta

Qualification

BLS CertificationEMT CertificationParamedic CertificationCardiac Monitoring911 Dispatcher ExperienceMedical TerminologyPhone CommunicationCustomer ServiceMulti-taskingKeyboard Skills

Required

High school diploma or equivalent

Basic Life Support or BLS - Instructor

BLS - Provisional

EMT-BASIC

EMT-Intermediate

NREMT-Preferred

Paramedic

Minimum 2 years in the pre-hospital arena or emergency department

Clear speaking voice

Command of the English language

Excellent phone communication skills

Strong background in medical terminology

Keyboard skills

Ability to multi-task

Superior customer service skills

Successfully complete and remain current with clinical competencies

Preferred

Paramedic Certification and experience

Cardiac monitoring experience as a Paramedic

Experience as a 911 dispatcher

PBX skill

Company

Wellstar Health System

Glassdoor3.6

The largest health system in Georgia.

Founded in 1993

Marietta, Georgia, USA

10001+ employees

https://www.wellstar.org

H1B Sponsorship

Wellstar Health System has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

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2023 (13)

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2021 (18)

2020 (12)