Apply on Employer Site

RTX · 3 weeks ago

Manager, Customer Account Management (Onsite)

PW105: North Berwick Wells Road, Route 9, North Berwick, ME, 03906 USA

Full-time

Onsite

Mid, Senior Level

$101K/yr - $203K/yr

5+ years exp

RTX is transforming the future of flight and seeking a Manager for Customer Account Management to lead critical processes within their North Berwick Repair Operations. The role focuses on ensuring effective communication with customers, driving internal process improvements, and managing a team to enhance customer satisfaction.

AerospaceManufacturingSecuritySensorTelecommunications

No H1B

U.S. Citizen Only

Responsibilities

Lead, coach, and support a team of professionals, fostering collaboration and accountability

Manage daily operations within the Customer Service group to ensure prompt and accurate responses to all customer inquiries

Develop, implement, and maintain effective processes that improve responsiveness and overall customer experience

Interaction with operations, finance, materials, and internal engine centers to understand what drives customer part value and satisfaction, and putting processes in place to improve

Responsible for improving customer satisfaction scores through improvements in team interactions with customer

Supporting Market Feedback Analysis (MFA) activities for assigned customers

Working with sales to project shop visits and support production scheduling, pricing and future business

Understanding customer needs and helping shape NBROs strategic vision to make sure they are aligned with customer needs

Coordinate with sales/marketing to ensure customer quoting process is robust and accurate

Develop status reporting process with team to better update customers with digital solutions

Understanding of ITAR, EAR, and other applicable laws and regulations governing international trade. Incumbent must be willing to complete export Jurisdiction/Classification training and serve as a part time J/C ITC focal

Qualification

Customer account managementAftermarket MRO Aerospace experienceSAP order managementMaterial Resource Planning (MRP)Enterprise Resource Planning (ERP)Project managementITAR/EARCommunication skillsLeadership skillsTeam collaborationDetail-orientedOrganizational skills

Required

Advanced degree and 5+ years of experience in business-to-business sales, customer account management, service center, fleet management, or general Aftermarket MRO Aerospace industry experience; OR Bachelor's degree and 8+ years of relevant industry experience; OR Associate's degree or Technical Training (A&P/AMT) and 10+ years of relevant industry experience; OR High School diploma and 12+ years of relevant industry experience

Preferred

Degree in STEM field; Engineering, Supply Chain or Business fields preferred

Experience with supplier management or in a B2B client facing role ideally within a manufacturing environment

Experience with SAP quoting, order creation and order management modules

Material Resource Planning (MRP) / Enterprise Resource Planning (ERP) experience

Aftermarket Aviation experience ideally in aftermarket tooling or engine overhaul business

Strong technical and functional knowledge of turbine engines and/or Pratt & Whitney products

Experienced in determining export classification of technology in accordance with the ITAR and EAR

Knowledge of ITAR, EAR and other applicable laws and regulations governing international trade

Project management experience and ability to prioritize work in a fast-paced environment

Ability to communicate and work across all levels of the organization

Benefits

Medical

Dental

Vision

Life insurance

Short-term disability

Long-term disability

401(k) match

Flexible spending accounts

Flexible work schedules

Employee assistance program

Employee Scholar Program

Parental leave

Paid time off

Holidays

Company

RTX

Glassdoor3.8

RTX is comprised of three market-leading businesses – Collins Aerospace, Pratt & Whitney and Raytheon – working as one to answer the biggest questions and solve the hardest problems in aerospace and defense.

Founded in 1922

Arlington, Virginia, USA

10001+ employees