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Express Employment International · 3 weeks ago

Inside Sales Manager (Industrial Products)

Ocala, FL

Full-time

Onsite

Mid, Senior Level

$45K/yr - $75K/yr

5+ years exp

Express Employment Professionals is seeking an Inside Sales / Operations Manager to oversee the management of branch locations. This role focuses on managing inventory, controlling expenses, and ensuring customer satisfaction while providing exceptional service and optimizing operations.

Staffing & Recruiting

Responsibilities

Continuously develop product knowledge through online resources such as vendor-sponsored training, self-directed learning, internet research, product documentation, and technical manuals

Open the office daily and answer incoming phone calls

Identify patterns and trends in customer satisfaction and dissatisfaction to inform improvements

Manage all daily operations of the Distribution Center to ensure revenue goals are met or exceeded

Monitor the quality, quantity, and efficiency of inventory movement and storage

Track committed shipment dates to guarantee all promised deliveries are fulfilled

Troubleshoot customer issues and research to find products that meet customer needs

Communicate with vendors as needed

Receive, process, and expedite customer orders and quotations promptly

Collaborate effectively with sales, sales support, and management teams to support growth initiatives

Conduct inventory cycle counts in accordance with company policy

Analyze monthly inventory reports to ensure GMROI and targeted turn ratios are achieved

Allocate and assign staff resources based on changing needs to maximize associate productivity

Ensure all associates adhere to the organization’s health and safety procedures

Manage weekly requirements for the organization’s Customer Relations Management System (CRM)

Oversee facility and equipment maintenance, ensuring the warehouse and office remain clean and orderly

Run open order and branch order reports for review

Perform office duties such as balancing petty cash, writing checks, and balancing the checkbook

Resolve employee disputes or refer issues to Human Resources as appropriate

Foster a professional work environment that emphasizes teamwork and mutual respect among employees at all levels

Assist with warehouse duties as needed, including pulling orders, packaging materials, locating misplaced inventory, and unloading or loading trucks

Stock shelves by putting away incoming materials

Perform additional duties and responsibilities as assigned

Qualification

Inside Sales ExperienceWarehouse ManagementCustomer Relationship Management (CRM)Inventory ManagementMechanical AptitudeInterpersonal SkillsLeadership Skills

Required

Strong inside sales experience

Strong interpersonal skills

Ability to work with diverse personalities

Leadership skills for managing warehouse staff and conducting performance reviews

Mechanical aptitude and the ability to visualize technical concepts

Ability to lift boxes weighing up to 50 lbs

Preferred

Industry experience in hardware, or industrial supply

Warehouse Management: 5 years

Ability to Commute: Ocala, FL 34471

Benefits

401(k) match

60% company-paid health insurance

401(k) matching

Health insurance

Paid time off

Company

Express Employment International

Glassdoor3.8

Founded in 1983 and corporately headquartered in Oklahoma City, Express Employment International supports the Express Employment Professionals franchise and related brands.

Founded in 1983

Oklahoma City, OK, US

10001+ employees