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Insulet Corporation · 1 day ago

Director, HR Service Delivery & Operations (Hybrid - Acton, MA or San Diego, CA)

Acton, MA

Full-time

Hybrid

Director/Executive

$144K/yr - $217K/yr

10+ years exp

Insulet Corporation is an innovative medical device company dedicated to simplifying life for people with diabetes through its Omnipod product platform. The Director of HR Service Delivery & Operations will oversee HR transactional processes globally, ensuring quality and compliance while enhancing employee experience and operational efficiency.

Health CareMedicalMedical Device

Comp. & Benefits

Responsibilities

Lead, and manage the HR Service Delivery team, providing guidance, coaching, and development opportunities across multiple geographies and time zones

Set clear performance expectations and objectives for the team, and monitor progress to ensure goals are met. Provide regular direction and communication to team members to ensure requirements are met and work is completed with quality, speed, and delightful experiences through effective recruiting, training, coaching, and team building

Provides statistical and performance feedback and coaching on a regular basis to each team member; writes and administers performance reviews for team members. Effectively handles escalated cases from all levels within the organization, Human Resources and vendors

Plans, organizes, and controls activities of the team and participates in developing department goals, objectives, and project plans to ensure adherence to schedules when deploying function-wide changes

Foster and maintain positive relationships with HR partners across the function; serve as an interface between internal customers and functional team members to ensure effective definition and delivery of People Operations processes and provide overall prioritization of work assignments and management of functional team resources and their activities

Oversee delivery of processes across the hiring and onboarding space, including but not limited to interview scheduling, offers, pre-employment screening, pre-boarding, and on-boarding

Oversee tier 1 support, ensuring timely and accurate resolution of employee and manager inquiries

Maintain a knowledge base to assist in resolving common employee questions

Address and resolve employee inquiries related to HR policies, benefits, payroll, and other HR-related topics

Ensure high levels of customer service and employee satisfaction

Oversee the administration of employee lifecycle transactions in Workday, including promotions, transfers, and terminations

Support the delivery of an effective offboarding process, asset collection, checklists, and final settlements

Ensure alignment with company policies and compliance with relevant regulations

Oversee the process delivery for conducting regular HR data audits to ensure data integrity, accuracy, and compliance

Identify areas for improvements to data management processes and propose improvements with process owners

Ensures process execution quality via establishing standards and procedures and conducting audits (continual evaluation) to recommend process improvements to process owners

Define, monitor, and ensure the delivery of a comprehensive set of operational performance metrics that are relevant to the effective operation of HR Services

Drive continuous improvement initiatives to enhance HR service delivery and operational efficiency

Stay updated with industry trends and best practices to incorporate innovative solutions

Qualification

WorkdayHR Shared Service CenterPeople ManagementCase Management SolutionsContinuous ImprovementCustomer ServiceCoachingTeam LeadershipMentoringCommunication SkillsProblem Solving

Required

Bachelor's degree, preferred in Human Resources, Business, Communications, or a related field

10+ years of experience working in Human Resources or related field, including 5 years or more of people management experience with demonstrated success in building, leading, and motivating effective teams

3+ years of experience with Workday

Experience with case management solutions (Servicenow preferred)

Experience managing in an HR Shared Service Center and running an operations team

Preferred

Track record of working in a customer-focused environment where the emphasis is on SLA's and continuous improvement

Ability to lead, coach, mentor and motivate a diverse team; ensure team and individual accountability and performance standards are met

Able to manage multiple priorities, demonstrate objectivity, be results-oriented, and show initiative and creativity

Ability to communicate and interact effectively with different levels of the organization to negotiate, problem solve, complete projects and influence decision making

Must be flexible, work well under pressure, and have the ability to readily adapt to change

Strong customer service and teamwork orientation

Demonstrating Role Model Behavior - Positive and professional representative of Insulet and the Human Resources team

Teamwork and Collaboration - Demonstrates effective working relationships and communications with coworkers and colleagues including proactive, transparent communication

Customer Service and Responsiveness – Following up and responding to inquiries (internal and external) within 24 hours

Continuous Improvement - Consistently seeking opportunities to improve the efficiency and effectiveness of our work and services provided. Exposure to LEAN and/or Six Sigma methods ideal

Benefits

Medical, dental, and vision insurance

401(k) with company match

Paid time off (PTO)

And additional employee wellness programs

Company

Insulet Corporation

Glassdoor4.0

Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform.

Founded in 2000

Acton, Massachusetts, USA

1001-5000 employees