Needham Bank · 1 month ago
Branch Supervisor
Needham, MA
Part-time
Onsite
Mid Level
$61K/yr - $79K/yr
3+ years expNeedham Bank is seeking a Branch Supervisor to effectively manage branch staff and oversee all aspects of branch operations, security, and compliance in the absence of the Manager. The role involves ensuring operational efficiency, promoting customer service, and increasing the bank’s market share through relationship management and business development efforts.
BankingCommunitiesFinancial Services
Responsibilities
Promote and ensure best-in-class customer experience through consistent and effective coaching/development of branch staff
Ensure branch employees adhere to the standard of owning all inquiries and replying with 24 hours
Manage branch staff ensuring that appropriate bank policy and procedures are followed in all aspects of branch operations, security and compliance; ensure efficient daily operation of the branch
Manage as well as execute the process of assisting customers with issues and/or questions relating to their accounts, including the establishment of new account and services. Provide a complete range of customer services at the bank, including opening new accounts, explaining available bank products and services, and gathering customer information to process new and existing accounts
Implement consistent consultative selling practices on a daily basis
Monitor branch activities for compliance with BSA and AML, reporting appropriate items to BSA Officer
Maintain an environment that fosters teamwork
Contribute to performance evaluations, counsel/discipline employees when needed; coordinate branch staff training when needed
Oversee daily ATM settlement, safe deposit box program, where applicable; and daily distribution of daily tasks when applicable
Maintain a positive and professional image of the bank, promoting good-will by being an active member of the community
Assist in the on the job training of new branch colleagues
Perform additional duties as requested, needed or assigned
Qualification
Required
Ability to supervise, monitor and evaluate the work of others
Highly motivated and experienced managing multiple direct reports
Fluent in written and verbal English communication skills
Demonstrate and promote high ethical standards and behaviors
Participation in community organizations and events required
Ability to build strong relationships across the organization, exceed customer expectations, adapt to change and lift 30 pounds
Must have reliable transportation; must be flexible and able to adapt to new job locations and re-assignments as directed
Ability to work a flexible schedule based on the hours of operation of the Bank, including Saturday mornings. May include providing coverage at other locations, as necessary
Ability to adhere to Needham Bank's Core Values (Focus on Customer Relationship, Embrace Change, Work as a Team, Be an Asset to Your Community, Always Learn, and Do the Right Thing)
Ability to lift 30 pounds
Preferred
Banking industry experience highly preferred
Bachelor's degree highly desired or equivalent experience/combined education required
Three to five years of previous experience as a customer service representative in order to assist branch retail staff
Extensive background in bank operating policies and procedures, banking regulations (state and federal), employee development and public relations
Proficient in Microsoft Office
Benefits
Fully paid medical and dental insurance
HRA
401(k) plan with an 8% bank match
Paid time off (PTO)
Paid holidays
A bonus program
Flexible spending accounts
Vision service plan
Group term life insurance
Short and long term disability insurance
Tuition reimbursement
Employee Assistance Program
Company
Needham Bank
Needham Bank is a community bank based in the greater Boston area.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Joseph Campanelli
President and CEO
Brad Buckley
Senior Vice President
Recent News
2025-12-19
NH Business Review
2025-12-06
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