JLL · 1 month ago
Global Account Operations Coordinator
Belen, CRI
Full-time
Onsite
Entry Level
2+ years expJLL is a leading global provider of real estate and investment management services, committed to empowering talented individuals to thrive in their careers. The Global Account Operations Coordinator will drive operational excellence for JLL's global accounts by managing onboarding and offboarding processes, maintaining critical data systems, and providing strategic support to account leadership.
CommercialReal Estate
Responsibilities
Monitor and update staffing lists, organizational charts, and employee information across Workday and Aria/Connections systems with daily accuracy reviews
Execute comprehensive onboarding processes including Tangelo/Workday task assignments, Oracle credential management, and laptop coordination for new hires
Manage offboarding procedures encompassing system access removal, equipment returns, and documentation updates for departing employees
Process MyHelp tickets, troubleshoot basic Oracle IT issues, and coordinate with technical teams to resolve complex system problems
Conduct monthly organizational chart distributions to leadership and maintain quarterly compliance audits covering approximately 300 staff records
Coordinate with service line leads and regional leadership to capture organizational changes and ensure data consistency across all platforms
Support Property Hub updates, Portal/SharePoint maintenance, and Corrigo work order monitoring to maintain operational transparency
Qualification
Required
Bachelor's degree or 2-3 years of experience in business operations, account coordination, or similar analytical role
Advanced English proficiency (B2)
Demonstrated proficiency in Microsoft Office Suite, particularly Excel, PowerPoint, and SharePoint for data management and reporting
Proven experience with user access management, IT systems administration, and multi-platform technology coordination
Strong organizational and time management capabilities with ability to prioritize competing deadlines in fast-paced environments
Detail-oriented approach with commitment to data accuracy and process compliance
Ability to work independently while collaborating effectively with cross-functional teams and leadership
Availability to provide to support PST/EST time zones
Preferred
Experience with property management systems, facilities management platforms, and enterprise-level software applications
Knowledge of SOC compliance requirements, audit processes, and regulatory documentation standards
Familiarity with global business operations and understanding of multi-regional organizational structures
Previous exposure to client-facing roles with experience supporting account management functions
Basic understanding of HR processes, employee lifecycle management, and organizational development principles
Experience with process improvement initiatives and operational efficiency optimization
Knowledge of project coordination and event management support activities
Company
JLL
We’re a leading professional services firm that specializes in real estate and investment management.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.59B2025-11-03Post Ipo Debt· $565.35M
2023-11-08Post Ipo Debt· $400M
2019-05-29Post Ipo Debt· $46.5M
Leadership Team
Christian Ulbrich
Global Chief Executive Officer
John Gates
CEO, Leasing Advisory, Americas
Recent News
2026-01-07
Morningstar.com
2025-12-29
Company data provided by crunchbase