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DLA Piper · 1 month ago

Client Accounts Administrator - ET

Boston, MA

Full-time

Hybrid

Senior Level

$40.39/hr - $61.55/hr

5+ years exp

DLA Piper is a collaborative and supportive law firm, seeking a Client Accounts Administrator to manage complex billing portfolios for high-profile clients. The role involves overseeing the full billing cycle, providing training to staff, and ensuring effective billing practices across domestic and global clients.

AdviceLaw EnforcementLegalProfessional Services

No H1B

Responsibilities

Expected to manage complex billing in terms of volumes, global clients, and electronic billing assignments

Performs a variety of duties to support the full billing cycle to include reviewing and editing prebills, seeking requisite approvals for deferrals, write-offs and time transfers

Fields billing inquiries. Tracks and resolves tickets assigned by the Accounting Service Desk on a daily basis. Meets SLA requirements for response and resolution

High level of proficiency in BillBlast and key electronic billing vendor sites, quality assurance prior to client invoice finalization, and root-cause analysis for electronic bill rejection. Pursues root-cause rejection resolution

Maintains an accurate description of all client billing requirements which may also include guidelines established by the client’s general counsel. Updates and tracks changes to the requirements as necessary. Able to summarize and communicate to key stakeholders

Responsible for obtaining complex monthly reporting that may require collaboration with other teams. Reviews data for accuracy prior to submitting

Gathers and submits accrual information based on client requirements

Finalizes invoices and submits directly to the client (per policy) or provides to attorneys for transmission to the client (per approved exceptions to policy). Includes other billing information as needed

Submits finalized invoices electronically based on client requirements

Continuously strives to improve client service and deliverables. Utilizes knowledge of the legal industry to deliver appropriate solutions to the client

Shares expertise and knowledge to support team member development. Effectively engages with all team members

Able to proxy for or with manager when additional team support is required

Drives improvements through collaboration with other departments

Engages appropriate tools and resources provided to effectively deliver assignments and meet deadlines. Manages time efficiently

Other duties as assigned

Coordinates and leads global client unified billing. This includes managing global client account assignments and performing all full-cycle billing functions associated with both the firm’s and the client’s billing requirements

Responsible for obtaining complex monthly reporting that may require collaboration with other teams. Reviews data for accuracy prior to submitting

Liaises directly, or via assigned team support, with international counterparts to obtain accurate accrual and forecasting information for monthly client reporting

Keeps U.S. Billing Timekeeper informed and follows up with international counterparts as required to ensure that engaged locations stay within budget and issues invoices timely. Initiates troubleshooting issues with finance counterparts as needed

Tracks and resolves tickets assigned by the Accounting Service Desk on a daily basis

Generates global client LEDES files for electronic billing based on client requirements

Qualification

Billing managementE-Billing applicationsExcel proficiencyAnalytical skillsAttention to detailCommunication skillsTeam-orientedProblem-solving

Required

High School Diploma or GED

5 years' experience successfully managing high volume billing portfolios in a fast-paced environment

Expert level of knowledge and experience with direct billing or client accounts (to include domestic, global and e-Billing) for a law or professional services organization required

Strong computer skills including advanced proficiency in Excel and accounting system, such as Aderant

Proficiency in e-billing applications, such as Bill Blast or e-Billing Hub

Strong communication and interpersonal skills required to interact with staff and timekeepers

Must be team-oriented and have ability to work effectively and collaboratively in a fast-paced environment

Must be an accurate proofreader and have strong attention to detail

Ability to troubleshoot and resolve complex problems required

Must have proven analytical skills

Ability to work independently and is able to take direction well

Effectively communicate, verbally and in writing, with clients, lawyers, business professionals, and third parties

Produce deliverables, answer phone calls, and reply to correspondence in an efficient and responsive manner

Provide timely, accurate, and quality work product

Successfully meet deadlines, expectations, and perform work duties as required

Foster positive work relationships

Comply with all firm policies and practices

Engage in both physical and sedentary activity, such as (a) working at a computer for extended periods of time, including on-screen reading and typing; (b) participating in digital/virtual conference calls; (c) participating in meetings as needed

Ability to work under pressure and manage competing demands in a fast-paced environment

Perform all other duties, tasks or projects as assigned