PGA TOUR Superstore · 1 month ago
Hard Goods Associate - Part Time
Charlotte, NC
Full-time, Part-time
Onsite
New Grad, Entry LevelPGA TOUR Superstore is a leading specialty retailer focused on golf and tennis. The Hard Goods Associate is responsible for engaging customers in the Hard Goods areas, assisting with front-end operations, and maintaining merchandise presentation to enhance customer experience.
E-CommerceGolfSportsTennis
Responsibilities
Engage with every Customer encountered and offer world class service by leveraging PGATSS Service behaviors. Focus on building lasting relationships that keep the Customer coming back
Seeking out and engaging Customers throughout the Hard Goods areas (Simulators, Putting Green, Club Repair, and Accessories)
Maintain a working knowledge of all Front-End operations such as returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, coupons, etc. and assist when needed
Assist in keeping Hard Goods areas (Simulators, Putting Green, and Accessories) merchandise presence at a premiere stock and visual level to drive sales and the Customer experience
Ensure all Hard Goods areas, equipment, and supplies are always maintained and operational
Maintaining the Hard Goods area in a clean, professional presentation at all times
Demonstrate in-depth product knowledge of various golf clubs and explain their features, benefits, and differences to Customers
Execution of proper customer fittings in accordance with PGA TOUR Superstore trained fitting techniques
Demonstrate a culture of ethical conduct, safety, and compliance across all departments
Assist Customers with club fitting, including selecting the right shaft, grip, and specifications for optimal performance
Stay up to date on upcoming merchandising promotions and marketing events to maintain a strong merchandising presence throughout the life cycle of a promotion by utilizing bulletins on The Links
Be a champion of the products and services offerings, and inform, educate, and promote offerings to Customers
Provide consistent feedback to the Sales and Service Manager on operational and merchandising opportunities to maintain the best-in-class experience for our Customers
Qualification
Required
Candidates must have strong listening and interpersonal skills
They must possess good verbal and written communication skills and be able to communicate cross-functionally
Candidates must possess basic computer skills with a working knowledge of Microsoft Office Suite
Candidates must be able to organize multiple priorities to meet deadlines and objectives
High School Diploma or equivalent
Must be able to stand for extended periods of time, climb up and down a ladder, move throughout the store, and lift a 30 lb. box overhead
Must be able to maintain flexible availability, including nights, weekends, and holidays
Ability to quickly learn business acumen with appropriate training
Candidates should demonstrate strong self-accountability and a proactive drive for results
Preferred
Retail sales, customer service or similar experience preferred
Company
PGA TOUR Superstore
PGA TOUR Superstore is the official online store of the PGA TOUR which sells golf and tennis items. It is a sub-organization of AMB Group.
Founded in 2003
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$9M2011-05-09Series Unknown· $9M
Leadership Team
M
Matthew Prater
Chief Financial Officer
Recent News
The Philadelphia Inquirer
2025-10-30
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2025-10-23
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2025-10-23
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