Regions Bank · 3 weeks ago
Bilingual Customer Service Representative (Onsite)
Birmingham, AL
Full-time
Onsite
Entry Level
$37K/yr - $43K/yr
1+ years expRegions Bank is focused on the financial wellbeing of its customers and is seeking a Bilingual Customer Service Representative. In this role, you will provide exceptional customer service by answering questions, solving problems, and offering solutions to enhance the customer banking experience.
BankingInsurance
Responsibilities
Help enrich our customer’s lives by answering questions, solving problems, and providing solutions to ensure an effortless banking experience for our customers
Be the expert in a wide range of banking products and services. We use our banking expertise to help customers identify the next step to accomplish their financial goals. We believe in providing customers with advice, guidance, and education
Put the customer first. We value their relationship and show our commitment by implementing our core values into our everyday conversations. Our Bankers strive to provide solutions for immediate and long-term needs on every contact
Qualification
Required
High school diploma or GED
Onboarding includes three weeks' instructor led and two to four weeks on-the-job training
Ability to accurately observe stable and scrolling on-screen text and images
Ability to accurately detect verbal information and communicate verbally using a headset or speaker and microphone
Ability to operate a keyboard and mouse to type and make on-screen selections
Ability to work at a computer for extended periods of time
Ability to adhere to policies, procedures, and guidelines
Ability to recommend different products and services to customers
Ability to multi-task and work in a fast-paced environment
Ability to solve problems
Ability to work a flexible schedule which includes all hours of the contact center
Basic computer skills with the ability to navigate various systems
Effective time management skills
Excellent communication skills (verbal and written)
General knowledge of basic banking, electronic banking and/or credit card services
Must be fluent in English/Spanish
Preferred
One (1) year customer service or production experience
Benefits
Paid Vacation/Sick Time
401K with Company Match
Medical, Dental and Vision Benefits
Disability Benefits
Health Savings Account
Flexible Spending Account
Life Insurance
Parental Leave
Employee Assistance Program
Associate Volunteer Program
Company
Regions Bank
Regions Financial Corporation is a member of the S&P 500 Index and is one of the nation’s largest full-service providers of consumer and commercial banking, wealth management, and mortgage products and services.
10001+ employees
H1B Sponsorship
Regions Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (37)
2024 (40)
2023 (41)
2022 (42)
2021 (32)
2020 (30)
Funding
Current Stage
Late StageTotal Funding
unknown2018-04-06Acquired
Leadership Team
Brian Happel
Executive Vice President and Fort Worth Market CEO
Daniel Hobbs
Executive Vice President, Head of Corporate Finance and Business Lines CFO
Recent News
2024-04-30
Business Journals
2024-04-28
Company data provided by crunchbase