Managed Care Client Service Director (REMOTE) jobs in United States
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Sedgwick · 3 weeks ago

Managed Care Client Service Director (REMOTE)

positionUnited States
timeFull-time
remoteRemote
senioritySenior Level, Lead/Staff
date10+ years exp

Sedgwick is a global industry leader known for its excellence and customer service. The Managed Care Client Service Director will be responsible for account management strategies related to client service plans, ensuring client retention, satisfaction, and revenue growth while overseeing local Client Services staff.

BankingInsuranceRisk Management
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H1B Sponsor Likelynote

Responsibilities

Provides stewardship reporting to clients; identifying and educating clients on issues and trends impacting programs
Conducts pre-renewal visits reviewing client loss experience and general company performance. Reviews and identifies areas of potential dissatisfaction prior to renewal meetings
Performs client renewal, contract revision, and Client Service Instruction preparation for complex programs
Negotiates changes or improvements to service plan
Facilitates the reduction of process barriers, technology constraints, or resource constraints by directing and influencing the activities of other internal departments such as information technology, operations and business development
Coordinates client invoicing, audits and accounts receivable follow up for assigned clients
Administers company personnel policies in all areas and follows company staffing standards and training recommendations
Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions
Provides support, guidance, leadership and motivation to promote maximum performance
Performs other duties as assigned
Supports the organization's quality program(s)
Travels as required

Qualification

Account managementClient service strategiesSupervisory experienceCPCU certificationAIC certificationARM certificationEmpathyInclusionAccountabilityCollaborationGrowth

Required

Ten (10) years related experience or equivalent combination of education and experience
Two (2) years account manager experience or five (5) years adjuster experience including two (2) years in a supervisory capacity

Preferred

Bachelor's degree from an accredited college or university
CPCU, AIC and/or ARM or other related designation

Benefits

Flexible work schedule.
Referral incentive program.
Career development and promotional growth opportunities.
A diverse and comprehensive benefits offering including medical, dental vision, 401K on day one.

Company

Sedgwick

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Sedgwick is the world’s leading risk and claims administration partner, helping clients thrive by navigating the unexpected.
dateFounded in 1969
location
Memphis, Tennessee, USA
people-size10001+ employees
web-link
http://www.sedgwick.com

H1B Sponsorship

Sedgwick has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (10)
2023 (4)
2022 (9)
2021 (14)
2020 (10)

Funding

Current Stage
Late Stage
Total Funding
$1.5B
Key Investors
Altas PartnersLa Caisse
2024-09-12Private Equity· $1B
2018-12-01Private Equity
2018-09-12Acquired

Leadership Team

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Michael Arbour
Chairman & Chief Executive Officer
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Kalani Reelitz
Global Chief Financial Officer
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Recent News

Morningstar.com
Sedgwick names Paul White as CEO, International
2025-11-10
Research and Markets
Insurance Third Party Administrators Market Outlook 2025-2030: Increasing Demand for Healthcare TPAs Driving Industry Growth
2025-09-12
PR Newswire
Sedgwick appoints Vishy Padmanabhan to Chief Transformation Officer
2025-09-04
Company data provided by crunchbase