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HUB International · 3 weeks ago

Claims Advisor - Commercial Lines

Las Cruces, NM

Full-time

Onsite

Mid Level

3+ years exp

HUB International is a leading global insurance broker, offering a comprehensive range of property, casualty, risk management, life and health solutions. The Claims Advisor is responsible for managing complex commercial claims and serves as a key liaison between clients, carriers, and internal teams to ensure a smooth claims experience.

Financial ServicesInsuranceInsurTechRisk Management

Responsibilities

Handling of high-profile clients Property and Liability, Construction & Workers Compensation claims

Coordinate and conduct claim reviews with multiple insurance carriers and/or TPA's; Meet with clients as needed and approved by Claims Manager

Communicate and strategize with insureds, carriers, TPAs, adjusters, attorneys' etc. to settlement

Review policies to interpret coverage and determine coverage for appropriate reporting

Read summons, leases, and contracts for the purpose of determining proper handling of claim as well as liability and/or insurable interest, indemnification and hold harmless

Maintain diary of files for follow-up and document all follow-ups via notes in database for phone work or via letters of confirmation

Create and maintain claims trending, lag time reports and loss analysis of complex claims

Navigate various carrier databases

Review carrier coverage position letters and as appropriate create correspondence disputing the carrier position

Responsible for creating own correspondence

Report new claims to the carrier within the period as set by company standards

Direct contact with carrier claims department within 24 hours of reporting of all new claims to identify claim number and ensure adjuster assigned to loss

Work with accounts to ensure efficient, prompt and smooth flow of handling of all claims, ensuring that established processes are followed

Provide guidance to client as to claim process along with direction regarding likely outcome and timelines

Work with team on the accurate filing of claims and providing updates

Setting educational goals to improve personal performance/continuing education for license if required

Regular contact with adjusters to monitor status of claims in order to update relevant parties on litigated and large loss claims

Preparation of Claim Kits, obtaining Loss Runs and Loss Summaries for our customers

Qualification

Property & Casualty LicenseClaims management experienceInsurance policy interpretationNavigating carrier databasesCommunication skillsAnalytical problem-solvingDetail-orientedSelf-motivatedTeam collaboration

Required

3+ years of experience handling Property, Liability, Workers Compensation, or Construction claims within an insurance carrier, TPA, or brokerage environment

Property & Casualty License required or willingness to obtain within 90 days of hire

Multi-line brokerage claims experience managing high-profile or complex claims with multiple stakeholders

Strong understanding of insurance policy language, including coverage interpretation across commercial property, casualty lines and Workers Compensation

Ability to conduct client claim reviews, analyze contracts to determine liability, insurable interest, indemnification, and proper claim handling

Proficiency in navigating various carrier databases and internal EPIC claims management systems

Excellent verbal and written communication skills with the ability to coordinate with insureds, carriers, TPAs, adjusters, and attorneys

Detail-oriented with the ability to independently draft correspondence and manage multiple claims simultaneously

Well organized, self-motivated, and analytical problem-solving skills

Ability to work independently while supporting a collaborative team environment with professionalism

High school or equivalent