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Velocity, A Managed Solutions Company · 3 weeks ago

Certified Printer Technician - Charlotte, NC

Charlotte, NC

Full-time

Onsite

Entry, Mid Level

2+ years exp

Velocity is a Managed Solutions Company seeking a Certified Printer Field Technician to join their growing team. This role involves hands-on expertise in printer service and repair, as well as field installation and customer support, requiring 95% travel to various customer locations.

Call CenterDigital SignageHospitalityInformation TechnologyInternetNetwork SecuritySaaSTelecommunications

Responsibilities

Diagnose, repair, and maintain wide format printers, stationery printers, dry inkjet minilabs, simplex printers, kiosks, controllers, and sublimation technologies

Install, service, and maintain telecommunications and equipment infrastructure at customer locations

Ensure job sites operate to both company and customer standards

Professionally communicate and interact with store personnel, customers, and internal support teams

Troubleshoot and resolve device and equipment issues efficiently under deadlines

Manage and direct helper technicians, ensuring adherence to processes and safety standards

Maintain accurate service records, documentation, and timely expense reports

Travel frequently (regional and national as required) and adapt to scheduling demands, including nights and weekends

Uphold company standards for professionalism, safety, and compliance at all times

Qualification

Printer service/repairField services experienceTroubleshooting skillsCustomer service skillsCritical thinkingMulti-taskingBasic hand toolsTeamworkFlexibility with scheduling

Required

Minimum High School Diploma/GED

Minimum 2 years of experience in printer service/repair (inkjet and dye-sublimation required)

Minimum 2 years in field services, installation, or similar technical background

Strong troubleshooting, critical thinking, and customer service skills

Familiarity with basic hand tools

Ability to work independently and in a team

Valid driver's license, reliable transportation, and ability to pass background check, motor vehicle report and drug screening

Able to obtain certifications required for aerial lifts

Able to follow oral and written instructions

Able to work with a team independently

Able to multi-task

Work effectively under deadlines

Willing to be flexible with scheduling demands including nights and weekends

Demonstrates customer service orientation

Frequently lift and carry tools, equipment, and materials weighing up to 60lbs

Navigate uneven terrain safely and efficiently

Push, pull, and reach for objects with varying degrees of force, including overhead tasks

Stand or walk for extended periods of time

Perform repetitive tasks as required by the role

Climb ladders, work at elevated heights, and maintain balance

Work in confined spaces when necessary

Assume various physical positions including standing, bending, crouching, crawling, or kneeling

Maintain hand-eye coordination to effectively use small tools and components

Benefits

Medical, Dental, Vision

PTO & Paid Holidays

401K – with Employer Match

Company provided Life Insurance, Short/Long-Term Disability

Supplemental Benefits Available

Company

Velocity, A Managed Solutions Company

Founded in 2005, Velocity is a technology managed solutions provider for voice, data, wi-fi, POTS IN A BOX®, Free-to-Guest TV and the Global Expense Management (GEM) platform, among others, supported by a proprietary network backbone across 21 fully redundant fiber data centers for multi-location enterprises across multiple industries.

Founded in 2005

Holland, Ohio, USA

501-1000 employees