Gallagher · 1 week ago
Employee Benefits Customer Service Representative
Hunt Valley, MD
Full-time
Onsite
Entry Level
$26K/yr - $50K/yr
1+ years expGallagher is a company that helps organizations navigate important people decisions and build better workplaces. The Employee Benefits Customer Service Representative is responsible for day-to-day customer service and enrollment of designated client accounts, ensuring client satisfaction and effective communication with employees and HR contacts.
ConsultingFinancial ServicesInsuranceManagement ConsultingRisk Management
Hiring Manager
ERIC SERGEUK
Responsibilities
Talk with client employees and HR contacts by phone concerning employee benefit related questions, including Flexible Spending Accounts (FSA) and Health Reimbursement Arrangements (HRA)
Answer and file various email questions of participants and HR contacts through multiple email boxes
Key client employee enrollment data into internet-based computer system using established office procedures
Handle diverse customer service situations between employees, employers and insurance carrier vendors in a professional manner
Process client employee changes and terminations following established office procedures
Track open carrier or client employee issues and report on progress toward completion
Assist client contacts with general insurance rules and compliance
Review benefit communication material for accuracy and completeness
Represent AP Benefit Advisors in a positive and professional fashion with both internal and external customers
Provide team and client with appropriate timelines to ensure that expectations and turnaround times are met
Maintain composure and effectiveness under pressure in a deadline driven environment
Perform other duties as assigned
Qualification
Required
High school diploma
Minimum of 1 year of customer service experience
Strong typing skills
Basic computer skills
Preferred
Working knowledge of MS systems, i.e., MS Excel, MS PowerPoint, Outlook and MS Word
Benefits
Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program
And more...
Company
Gallagher
Gallagher is an international insurance brokerage and risk management services firm.
10001+ employees
H1B Sponsorship
Gallagher has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (58)
2024 (31)
2023 (32)
2022 (45)
2021 (36)
2020 (15)
Funding
Current Stage
Public CompanyTotal Funding
$9.7B2024-12-09Post Ipo Equity· $8.5B
2023-06-22Post Ipo Debt· $1.2B
1984-06-29IPO
Leadership Team
Alec Herring
Area Senior Vice President
Mark Gresser
Executive Vice President
Recent News
Life Insurance International
2026-01-07
2025-12-04
2025-11-19
Company data provided by crunchbase