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KNAPP North America · 1 day ago

Resident Engineer

Kennesaw, GA

Full-time

Onsite

Mid Level

3+ years exp

KNAPP North America is a global leader in logistics automation solutions, specializing in digitizing and automating various supply chain processes. The Resident Engineer will provide maintenance support for automated systems, ensuring optimal equipment performance and efficiency while collaborating with customers to enhance service quality.

Industrial Automation

No H1B

Responsibilities

Investigate and rectify electro-mechanical faults and provide preventative measures for proper operation of equipment based on design specifications

Provide emergency breakdown and specialist engineering expert

Establish and calibrate automation equipment, and analyze the results of precision testing

Provide engineering expertise for the installation of conveyor and precision automation equipment

Monitor systems and supplied equipment to ensure proper care and functionality, and react to observed needs of the system based on design specifications

Perform mechanical strip-down/re-assembly, wiring, machine calibration and system testing and analyzing according to the system design requirements

Overseeing updates to various types of machinery systems and providing instruction related to the proper engineering specifications

Engineer equipment modifications and designs to complete troubleshooting of PLC-based machinery and highly automated robotics equipment and control systems

Respond to emergency calls by Customer

Be safety conscious in all activities, demonstrate a track record of owning problems and promote successful completion of the tasks

Provide first-class response to Customer, ensuring as reasonably and practical as possible a first-time right policy

Handle set up and calibration of precision automation equipment

Create strong effective working relationships with Customer and their operational agents to enable Knapp to provide superior service

Achieve performance in terms of expected output, speed of response, quality of repair and standards of workmanship

Train customer’s maintenance team as required

Maintain quality of service by ensuring effective communication with customers

Ensure that reports are well written and legible

Execute site quality procedures, safety procedures, and any statutory procedures

Participate in regular meetings to discuss activities and progress

Provide specialist maintenance service support to the Customer’s installed system

Ensure that all spare parts usage issues are logged appropriately and promptly with the Knapp Spare Parts team

Ensure proper care and maintenance of the tooling and equipment are provided

Ensure that all time sheets and documents are accurate and legible; to be submitted to Knapp on biweekly basis for approval

Experience in mechanical strip-down/re-assembly, basic field wiring, machine calibration and system testing

Ability to work against a timeframe to complete reactive repairs

Interact with on-site management keeping them informed of repair and maintenance progression and addressing their concerns in a professional manner

Show hands-on ownership of issues to achieve a quick time resolution

Ability to appreciate health & safety considerations with regard to given tasks and to carry out risk assessments

Mechanical aptitude, including the ability to read assembly drawings

Ability to operate hand tools and assemble parts onto equipment

Ability to follow set up instructions, assembly drawings and check lists

Strong attention to detail and exceptional follow-up skills

Excellent communication and customer service skills with both internal and external Customers

Computer literate with basic Microsoft Office skills

Willingness to learn and adapt to changing role requirements

Appreciation of cultural diversity

Perform all other duties as assigned

Qualification

Electrical EngineeringMechanical EngineeringPLC TroubleshootingAutomated Systems MaintenanceCustomer ServiceBilingual (English/Spanish)Process-OrientedCommunication SkillsProblem-SolvingTeam PlayerAttention to Detail

Required

Bachelors degree preferably in Electrical Engineering, Mechanical Engineering, Automation or related field

3+ years demonstrated experience in providing repairs on various types of machinery systems, including electrical, mechanical, pneumatic and hydraulic systems including the utilization of 480vac, 240vac, 120vac, and 48vdc, 24vdc, VFDs, and PLCs (Siemens preferred)

3+ years experience in equipment maintenance, modifications and design preferred

Theoretical and operational experience in the repair, troubleshooting and maintenance of PLC-based machinery, highly automated and robotic equipment and control systems

Talent and commitment to provide a unique interpretation or analysis of our systems to customers

Strong communication skills both written and verbal

Excellent customer service skills

Strong problem-solving capabilities

Process-oriented mentality

Hands-on experience and a team player committed to improve processes

Experience in reducing costs through processes and efficiencies

Authorization to work in the U.S

Passport or ability to obtain passport

Professional etiquette is required at all times

Travel required up to 10%

Weekends and overtime as required by work

Physical requirements may include sitting, squatting, walking for long distances, reaching out to arm's length, reaching over-head, climbing ladders, climbing stairs, working at heights, lifting up to 100 pounds, and reading