First Command Financial Services, Inc. · 2 days ago
Associate Director, Infrastructure Operations
Fort Worth, TX
Full-time
Onsite
Senior Level, Lead/Staff
8+ years expFirst Command Financial Services, Inc. is seeking an Associate Director of Infrastructure Operations to support the strategic direction and execution of enterprise-wide IT infrastructure. The role involves leading infrastructure teams, ensuring system reliability, and driving collaboration across departments to meet organizational goals.
BankingConsultingCrowdfundingFinancial Services
Hiring Manager
Nicole Custred
Responsibilities
Provides management, leadership and continued development to the Infrastructure teams
Lead daily operations of infrastructure teams, ensuring process execution, timely delivery of services, and resolution of issues
Ensure Infrastructure team monitor system health and implement proactive improvements
In conjunction with the Infrastructure teams, oversee and maintain health of the Infrastructure operational process - including System management, KTLO activities, and Release management – ensuring documentation and implementation practices
Drives and leads root cause analysis efforts and define remediation steps for any encountered infrastructure incidents
Manage and maintain core infrastructure platforms including servers, storage, networking, virtualization, and cloud services
Ensure high availability, performance, and disaster recovery capabilities
Enforce security protocols and ensure compliance with standards such as Nist, HIPAA, ISO, and GxP
Support audits and regulatory reviews
Assist in developing and establishing implementation of infrastructure strategies aligned with business objectives
Provides understanding and direction to Infrastructure teams of the IT Infrastructure and Cloud strategies
Contribute to evaluation of emerging technologies to enhance infrastructure capabilities
In conjunction with Infrastructure team managers, ensure effective management and execution of infrastructure-related projects and initiatives
Manage vendor relationships and contracts for hardware, software, and services
Engage and build strong relationships with external vendor and internal business partners that enables Infrastructure team to provide business value easier and faster
Supervise and mentor infrastructure staff
Promote professional development and performance management
Work closely with IT leadership, business units, and external partners
Communicate infrastructure plans, status, and risks to stakeholders
Ensures communication and coordination across the business is occurring for production releases, maintenance windows and during production-down scenarios
Monitors and measures success of the Infrastructure team by utilizing an agreed upon set of metrics and ensures availability to Senior Leadership
Responsible for executing established HR practices within the Infrastructure team, which include all aspects of performance management, approving PTO, coordinating and approving training requests, and personal goal setting
In this highly technical team, continually grow the soft and technical skills of team members
Creates an environment of collaboration and inclusion
Qualification
Required
8+ years of experience in IT infrastructure, with 3+ years in a leadership role
Experience with enterprise networking, cloud platforms (Azure, AWS), and compute services architecture
Excellent communication and collaboration
Ability to transition between technical and business content
Strong leadership and team management, fostering a safe and open environment
Strategic thinking, critical thinking, and problem-solving
Experience in troubleshooting production issues
Technical expertise in infrastructure systems
Budgeting and vendor negotiation
Preferred
Bachelor's Degree in a Business-related or Information Systems related area of study or equivalent work experience
Certifications such as ITIL, ITSM, CISSP, PMP are a plus
Company
First Command Financial Services, Inc.
First Command Financial Services, Inc. coaches our Nation’s military families in their pursuit of financial security.
501-1000 employees
H1B Sponsorship
First Command Financial Services, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (13)
2023 (10)
2022 (9)
2021 (9)
2020 (6)
Funding
Current Stage
Late StageLeadership Team
Mark Steffe
President and Chief Executive Officer
Recent News
2025-11-22
24-7 Press Release Newswire
2025-05-08
Company data provided by crunchbase