Flexjet · 1 day ago
Service Desk Analyst
Dallas, TX
Full-time
Onsite
Mid Level
3+ years expFlexjet is currently seeking a dedicated and committed Service Desk Analyst who will be responsible for providing first level support of service requests. The ideal candidate will handle service requests, monitor end-user reported problems, and collaborate with third-party vendors to resolve issues.
AerospaceAir TransportationTransportationTravel
Responsibilities
Handle service requests that come in via our help desk system (Zendesk), phone or email
Monitor end-user reported problems to identify potential areas requiring further intervention and communicate to appropriate personnel using Flexjet's incident management and request fulfillment processes
Document issues found and troubleshooting practices
Setup, maintenance and repair of PC-based computer hardware, printers, network wiring and basic process troubleshooting relating to operating systems, in-house and third-party applications, networks, and telecommunications
Participate in weekly on-call support rotation currently every 10-12 weeks
Candidates must be able to perform •break•fix• and MUST be able to define the term
Review and update technical support documentation to ensure information is complete and accurate
Collaborate with third-party vendors to resolve software/hardware problems and disputes
Qualification
Required
3-5yrs of experience with hardware support
Strong knowledge of Microsoft Client operating systems up to Windows 10
Has or can achieve Microsoft Certification within 1 year of hire
Exceptional attention to detail
Strong time management and prioritization skills
Ability to work autonomously
Working knowledge of network wiring standards and protocols
Critical thinking and problem-solving skills
Can troubleshoot, diagnose, and repair computer hardware, telecommunications, and peripheral equipment: for example, PCs/laptops, printers, desk and mobile devices with minimal direction
Ability to work under pressure and prioritize to complete tasks in a timely manner
Exhibits well-developed interpersonal skills that promote and foster a team culture
Possesses excellent organizational skills and communication skills, both written and verbal to establish and maintain effective working relationships
Proficient interpersonal skills
Training skills necessary to educate employees on the use of hardware, software and processes
Routine system administration activities, for example, resetting passwords, printer set-ups, user accounts and accessibility
Preferred
Bachelor's degree in business or computer Science
SCCM knowledge
ITIL knowledge
Office 365 Administration
Microsoft Azure knowledge
Microsoft Intune knowledge
Company
Flexjet
Flexjet is a private jet company that provides fractional jet ownership, leasing, and jet card services.
501-1000 employees
H1B Sponsorship
Flexjet has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
Funding
Current Stage
Late StageTotal Funding
$800MKey Investors
L Catterton
2025-07-21Secondary Market· $200M
2025-07-21Private Equity· $600M
2013-09-05Acquired
Leadership Team
C
Christopher Bero
CMO of Global Marketing
J
Jim Foringer
Chief Pilot
Recent News
Longevity.Technology - Latest News, Opinions, Analysis and Research
2025-12-19
Company data provided by crunchbase