MUSC Health · 1 month ago
Switchboard Operator - PRN
Columbia, SC
Part-time
Onsite
New Grad, Entry Level
0+ years expMUSC Health is a healthcare provider seeking a Switchboard Operator/Communications Specialist to coordinate telecommunications services. The role involves operating the PBX switchboard, managing emergency codes, and providing excellent customer service to callers.
Health CareHospitalMedical
Responsibilities
The Switchboard Operator operates the entire Telecommunications System PBX switchboard which includes paging of personnel and physicians, paging appropriate emergency codes and notifying personnel
Answers incoming calls
Places outgoing calls as needed
Announces the ending of visiting hours
Operates portable paging equipment when contact is made by security staff
Announces fire drills, actual fire alarms, disaster drills and actual disasters when required
Establishes a positive contact with the public by communicating precise information to families and visitors
Facilitate all emergency codes such as Fire, BERT events, Code Lockdowns, Medical Emergencies of multiple types, including alert notifications through SPOK
Monitor all internal alarms and notify appropriate personnel for resolution: MRI emergency response activations, monitor Medical Supply Status panel, various Blood Bank temperature gages, Temperature gages in the Information Technology Computer room, temperate gage in the morgue, monitor the hospital Generator and Boiler alarms
We track our 911 phone system and process all emergency calls on our code phone
We professionally overhead page hospital announcements
We follow hospital policies protecting patient safety, confidentiality, and HIPAA compliant regulations
Serves as point of contact for all internal and outside callers contacting the hospital main telephone line
Requires strong customer service skills answering and directing calls to appropriate destinations including multiple campus locations
Call processing duties include, but are not limited by locating patients, identifying whether calls are billing related or medical records, off site office locations, material management, marketing, patient advocacy, familiar with the hours of operations of hundreds of departments and/or offices utilizing means of contacting thousands of employees
Assist other healthcare providers and pharmacies in need of prescription verifications
Processes all after hours request for emergency ancillary services and facilities management such as: Administration, Trimedx, Infectious Disease, Plant Operations, Dietary, Echo, Nuclear Medicine, Ultrasound, MRI, Pastoral Care, Social Service, Information Technology and Telecommunications
We work closely with our hospital Nursing Administrators aiding as needed
Defuses customer caller complaints and if unresolvable at this level, we forward to the appropriate management or patient advocacy
Offer directions to callers unfamiliar with facility locations
We assist with needs for patient portal enrollment
Assist callers having difficulty navigating any department phone trees
Qualification
Required
Requires strong customer service skills
Minimum of 6-months in a similar work environment
High School Degree or Equivalent
Ability to perform job functions while standing. (Frequent)
Ability to perform job functions while sitting. (Frequent)
Ability to perform job functions while walking. (Frequent)
Ability to climb stairs. (Infrequent)
Ability to work indoors. (Continuous)
Ability to work from elevated areas. (Frequent)
Ability to work in confined/cramped spaces. (Infrequent)
Ability to perform job functions from kneeling positions. (Infrequent)
Ability to bend at the waist. (Frequent)
Ability to squat and perform job functions. (Infrequent)
Ability to perform repetitive motions with hands/wrists/elbows and shoulders. (Frequent)
Ability to reach in all directions. (Frequent)
Possess good finger dexterity. (Continuous)
Ability to fully use both legs. (Continuous)
Ability to fully use both hands/arms. (Continuous)
Ability to lift and carry 15 lbs. unassisted. (Infrequent)
Ability to lift/lower objects 15 lbs. from/to floor from/to 36 inches unassisted. (Infrequent)
Ability to lift from 36 inches to overhead 15 lbs. (Infrequent)
Ability to maintain 20/40 vision, corrected, in one eye or with both eyes. (Continuous)
Ability to see and recognize objects close at hand or at a distance. (Continuous)
Ability to match or discriminate between colors. (Continuous)
Ability to maintain hearing acuity, with correction. (Continuous)
Ability to perform gross motor functions with frequent fine motor movements. (Continuous)
Ability to work in a latex safe environment. (Continuous)
Ability to maintain tactile sensory functions. (Frequent)
Ability to be qualified physically for respirator use, initially and as required. (Continuous)
Preferred
Medical terminology preferred
Company
MUSC Health
MUSC Health provides health-care services through its patient- and family-centered care, education, research, and various partnerships. It is a sub-organization of Medical University of South Carolina.
Founded in 1824Charleston, South Carolina, USA
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$133MKey Investors
Armadale Capital
2019-12-19Debt Financing· $133M
Leadership Team
Erik Summers
Chief Medical Officer
Recent News
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2026-01-16
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