Coforge · 3 weeks ago
Sr. Technical Support – Site Lead/Executive Support
Hartford, CT
Full-time
Onsite
Senior Level, Lead/Staff
9+ years expCoforge is a company focused on providing high-touch IT support in a fast-paced financial services environment. The Sr. Technical Support – Site Lead/Executive Support role is responsible for delivering 24/7 white-glove IT support to executives, ensuring high-quality service and technical oversight of vendor-managed teams.
Artificial Intelligence (AI)Software
Hiring Manager
Arpan Chandra
Responsibilities
Serve as the primary technical lead for on-site end user services, ensuring consistent, high-quality support across all service areas
Deliver and coordinate 24/7 white-glove support for executives, resolving issues with discretion, speed, and precision
Provide Level 1 and 2+ deskside and remote troubleshooting support for Windows-based environments, including desktops, laptops, mobile devices, and AV/conferencing systems
Act as the escalation point for complex or sensitive support issues involving executive stakeholders
Provide hands-on technical oversight of vendor-managed site teams, ensuring adherence to service standards and rapid issue resolution
Partner with managers to align support operations with business needs and reinforce a service-first culture
Build and maintain strong relationships with business stakeholders, acting as a trusted advisor for executive technology needs
Promote a culture of service excellence, accountability, and continuous improvement across the site
Maintain and update tickets in alignment with SLA and KPI targets
Manage IT asset lifecycle including procurement, inventory, and disposal
Oversee incident response and root cause analysis for executive-impacting issues, ensuring timely resolution and communication
Coordinate change, release, and problem management processes, ensuring minimal disruption to executive operations
Ensure compliance with IT policies, documentation standards, and security protocols across all site support activities
Qualification
Required
Extensive experience in IT service delivery, site operations, or technical end user support, with a focus on executive environments
Demonstrated success in supporting executive-level users with high-touch, responsive, and 24/7 service
Strong technical oversight and vendor coordination capabilities
Exceptional communication, problem-solving, and stakeholder engagement skills
Proficient in Microsoft Windows OS (Windows 11), Virtual Desktop Infrastructure, Microsoft 365, and workstation imaging
Ability to operate independently and make decisions in dynamic, fast-paced environments
Strong knowledge of ITIL processes: Incident, Problem, Change, and Release Management
Experience with IT Asset Management (ITAM) tools and practices
Bachelor's degree or 5–8 years of relevant IT experience
Preferred
Industry certifications (e.g., Microsoft, ITIL, CompTIA)
Familiarity with performance management, capacity planning, and business relationship management
Company
Coforge
Coforge is a IT solutions organization, servicing customers in North America, Europe, Asia and Australia.
10001+ employees
H1B Sponsorship
Coforge has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (368)
2024 (292)
2023 (325)
2022 (43)
Funding
Current Stage
Public CompanyTotal Funding
$489.46MKey Investors
BPEA EQT
2023-05-02Post Ipo Secondary· $108.46M
2019-04-06Post Ipo Equity· $381M
2004-08-30IPO
Leadership Team
Sudhir Singh
CEO and Executive Director
Manish Hermajani
Senior Vice President, Head of Investor Relations
Recent News
Business Standard India
2026-01-05
2026-01-05
2026-01-05
Company data provided by crunchbase