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Darkroom · 1 month ago

Sr. Client Success Manager

New York, NY

Full-time

Hybrid

Senior Level

$110K/yr - $120K/yr

5+ years exp

Darkroom is a leading next-generation growth marketing firm focused on redefining modern agency standards. As a Sr. Client Success Manager, you will manage client accounts, build long-term relationships, and drive growth through upselling and revenue expansion in a fast-paced, performance-driven environment.

AdvertisingBrand MarketingConsultingDigital MarketingMarketingWeb DesignWeb Development

Responsibilities

Master understanding of Darkroom’s solutions suite and value proposition, utilizing insights and data to expand, retain and upsell services across your account portfolio to deliver on individual and client KPIs

Work alongside our sales team to uncover marketing goals and identify relevant services for leading SMB, National, and Global brands

Create and manage an effective team relationship between all relevant stakeholders

Support the broader team in new business growth and the ownership of client strategy and ongoing strategic account recommendations to drive client return

Tactical account planning and relationship building

Developing relevant marketing reports and client facing account deliverables with the support of cross functional teams

Build and maintain strong direct client relationships and travel as needed for MBRs and QBRs

Monthly and quarterly revenue forecasting and account plans

Opportunity for growth and leadership - in the future the right candidate has the opportunity to manage, motivate, and develop a team of Account Leads

Qualification

Client managementDigital mediaPerformance marketingECommerceAccount planningWordExcelPowerPointOnline CRM toolsPresentation skillsTeam-orientedEffective communication

Required

At least 5+ years experience in a client-facing account management role across digital media, marketing or digital sales

Agency or AdTech experience a plus

Deep understanding of eCommerce, digital advertising, and performance marketing

Significant exposure to clients and industry partners

Effective communicator and ensure all communication reflects the company culture

Ability to reject setbacks and enthusiastically persist until ambitious goals are achieved

Resourceful and innovative at tackling complex challenges in a timely manner

Strong, analytical problem solver with common sense

Proactively add value and identify areas for improvement before they are raised

Deeply organized and keep others informed and up to date on priorities, current tasks and work completed

Consistently looking for ways to improve professionally and encourage constructive criticism

Results-oriented team player who leads by example and holds self-accountable for performance

Passionate commitment to the client and deliverables quality

Highly proficient in Word, Excel, PowerPoint, Notion, Google Docs, Online CRM tools (E.g. Hubspot)

Strong presentation skills and the ability to tailor proposals to each brand's unique needs

Team-oriented, collaborative, and excited to build something that is future defining

Benefits

Work-Life Balance: We recognize that time away from work is essential for growth and well-being. Our generous paid time off policy ensures you have the time you need to maintain a healthy work-life balance and perform at your best.

Health & Wellness: Company-sponsored medical, dental, and vision benefits with, so you can stay as healthy as can be.

Generous Quarterly Bonuses: Your productivity directly translates to your compensation. We offer a competitive quarterly bonus structure that is both substantial and customized to your role, ensuring your hard work is consistently and generously rewarded.

Finances, growth, and retirement: After one year with Darkroom, we deliver a robust 401k program with company match, equity incentives, and a profit-sharing opportunity so we can help you save as the company grows.

Endless opportunities for growth: Our agency is founded on an interdisciplinary approach, giving Darkroomers insights into services far beyond your job description. Grow your skills and interests beyond your niche and stay at the forefront of the industry through total immersion in cross-functional collaboration.

Parental Leave: flexible parental leave benefits to support new parents during this important transition, ensuring time to bond with their families while maintaining work-life balance.