Kentro ยท 5 days ago
ServiceNow Developer (ESOM - HAM)
United States
Full-time
Remote
Senior Level, Lead/Staff
8+ years expKentro is a company focused on innovation and collaboration, seeking an experienced ServiceNow Developer specialized in Software Asset Management. The role involves developing and implementing IT Service Management, IT Asset Management, and Software Asset Management solutions, while also providing training and mentorship to junior professionals and engaging with stakeholders.
Information Technology & Services
No H1B
U.S. Citizen Only
Responsibilities
Design and develop scalable, efficient, and secure Software Asset Management solutions that meet agency requirements
Create detailed documentation for Software Asset Management solutions including, but not limited to, graphical solution representations, written solutions descriptions, and facilitate / support solutions delivery
Identify opportunities for innovation and continuous improvement in Software Asset Management practices and technologies for solution integration
Identify areas of risk in Software Asset Management solutions and provide risk mitigation recommendations for implementation
Lead technical teams in the implementation of Software Asset Management solutions, ensuring alignment with best practices and business objectives
Determine and facilitate relevant training for junior professionals and users across agency contracts
Provide mentorship for Software Asset Management professionals
Collaborate with leaders, managers, and other stakeholders to gather requirements and provide technical guidance
Collaborate with Test Management team to support the development of Test Scripts to validate developed solutions
Build relationships with partners, vendors, agency stakeholders, and ESOM Business Operations teammates to enhance effective delivery of solutions and implementation of Software Asset Management requirements
Develop and recommend IT standards, policies, and procedures to ensure consistency and compliance
Understand agency compliance and reporting requirements as a part of developing solutions within the VA IT environment
Ensure solutions are compliant with the requisite regulations and applicable industry standards
Remain abreast of market trends and new technologies for possible integration or enhancements into solutions
Qualification
Required
Bachelor's degree in computer science, business, management, information systems, engineering or related field (8 years of additional relevant experience may be substituted for education)
8 years of IT experience as ServiceNow Solution development or similar ITAM/HAM Solutions, with demonstrated success on large projects
Strong understanding of Hardware Asset Management (HAM) processes, systems and best practices; with proven track record of HAM implementations
Strong interpersonal, analytical and problem-solving skills
Excellent written & verbal communication skills, with excellent stakeholder engagement
Ability to work with teams, but self-motivated to complete projects on your own
Ability to communicate information and ideas so others will understand, as well as the ability to respond clearly to questions
Aptitude to address sensitive situations and positively resolve them
Ability to understand and translate complex technical requirements into implementable solutions
Experience in Service Catalog, and CMDB
Experience in ITSM frameworks (ITIL), Agile concepts, development, and testing methodology (SDLC)
Experience in Hardware Asset Management and integrating ITSM solutions with other enterprise / cloud systems and applications
Knowledge of security best practices and standards related to ITSM
US Citizen or Green card holder
Willing and able to get a Public Trust Suitability clearance
Preferred
Advanced degree / relevant professional certification (e.g. ServiceNow Certified Applications Developer (CAD)) preferred
Relevant certifications such as ITIL, TOGAF, CISSP, or certifications in specific ITSM tools (e.g., ServiceNow Certified Implementation Specialist)
Experience supporting a federal client
Benefits
Paid time off
Healthcare benefits
Supplemental benefits
401k including an employer match
Discount perks
Rewards
Education reimbursement for certifications, degrees, or professional development
Company
Kentro
IT Concepts has transformed into Kentro - your center for innovation, excellence, and growth.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase