Atlas Ocean Voyages · 1 month ago
Guest Concierge - Global Reservations
Fort Lauderdale, FL
Full-time
Onsite
Entry, Mid Level
2+ years expAtlas Ocean Voyages is a boutique hospitality company that offers immersive voyages for deeper connections. The Guest Concierge – Global Reservations will act as a liaison between guests and travel advisors, ensuring exceptional service and support for bookings and inquiries.
Leisure Travel & Tourism
Responsibilities
Deliver best-in-class service to our guests and travel advisor partners via phone, and email, providing support for existing bookings, modifications, and detailed itinerary inquiries
Serve as a subject matter expert for all Atlas itineraries, onboard experiences, and pre-/post-voyage offerings
Address complex inquiries, escalations, or requests with professionalism, empathy, and urgency
Assist with financial transactions including payments, refunds, booking adjustments, and promotions
Collaborate cross-functionally with Sales, Guest Services, and Operations teams to ensure seamless service delivery
Participate in proactive outbound communication for special campaigns, pre-departure assistance, or guest retention efforts
Maintain a deep understanding of company policies, procedures, and promotions, and effectively communicate them to clients and partners
Actively contributes to team goals, performance metrics, and continuous improvement efforts
Safeguards guest privacy and handle all sensitive information in compliance with company standards
Qualification
Required
This position is on-site based in our corporate office in Fort Lauderdale, Florida
Associate degree or equivalent experience required
Minimum 2 years of experience in luxury travel, cruise, or hospitality guest services/reservations
Exceptional verbal and written communication skills, with a confident and engaging phone presence
Highly organized and detail-oriented, with the ability to manage multiple tasks in a fast-paced environment
Proficient in Microsoft Office (Word, Excel, Outlook)
Passion for travel, global cultures, and delivering elevated customer service
A proactive, solution-focused mindset with strong interpersonal skills
Ability to work independently and collaboratively within a team environment
Flexible working shifts including evenings, weekends, and holidays, as needed
Preferred
bachelor's degree preferred
Ability to read, write, and speak Portuguese is strongly preferred (a plus)
experience with CRM and reservations platforms a plus
Benefits
Health insurance
Paid time off
Complimentary on-site fitness facility
Local shuttle services
Prime location distance to Brightline station and Las Olas Boulevard
Discounted cruise travel
Discounted local city parking
Company
Atlas Ocean Voyages
Atlas Ocean Voyages is creating a community of new world explorers on luxe-adventure journeys worldwide.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
James A. Rodriguez
President and CEO
Recent News
2026-01-21
Company data provided by crunchbase