JCB North America · 2 days ago
SoCal JCB - Inside Sales Representative
Los Angeles, CA
Full-time
Onsite
Entry, Mid Level
2+ years expJCB North America is a fast-growing business that prides itself on customer service and invests in its workforce. The Inside Sales Representative will drive sales and build strong relationships with customers, handling inquiries and providing product solutions.
ManufacturingReal Estate
No H1B
Responsibilities
The successful candidate will play a key role in driving sales and building strong relationships with customers in the industry
This role involves handling inbound and outbound sales inquiries, providing product information, and closing sales
Respond to inbound sales inquiries via phone, email
Make outbound calls to prospective and existing customers
Identify customer needs and recommend appropriate equipment solutions
Provide detailed product information, including features, benefits, and pricing
Prepare and process sales orders accurately and efficiently
Follow up on quotes and leads to convert them into sales
Coordinate with the operations team to ensure timely delivery of equipment
Build and maintain strong relationships with new and existing customers
Handle customer complaints and concerns with professionalism and escalate issues when necessary
Ensure high levels of customer satisfaction through excellent service
Maintain accurate records of customer interactions and sales activities in CRM systems
Provide regular sales updates to management
Stay updated on product knowledge and industry trends
Qualification
Required
Proven experience in inside sales
Strong customer service skills and a customer-centric approach
Excellent communication skills, both verbal and written
Ability to multitask, prioritize, and manage time effectively
Proficient in using CRM software and MS Office Suite
Strong problem-solving skills and attention to detail
Ability to work independently and as part of a team
Preferred
At least 2 years of parts and/or service experience in the heavy equipment industry
Bilingual – English and Spanish
Company
JCB North America
JCB North America is a construction company that manufactures construction equipment.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Kim Hinds
Senior Human Resources Business Partner
Company data provided by crunchbase