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Stony Brook University · 1 month ago

Quality Assurance Trainer

Stony Brook, NY

Full-time

Onsite

Entry, Mid Level

$76K/yr - $92K/yr

2+ years exp

Stony Brook University is a leading institution in healthcare and education, seeking a Quality Assurance Trainer for their Patient Access Services Team. The role involves developing educational programs for staff, ensuring quality assurance in training, and utilizing various instructional design techniques to enhance employee performance.

Higher Education

H1B Sponsor Likely

Responsibilities

Conceptualizes, designs, develops and assesses high quality face-to-face, hybrid, online and on-demand courses on various Patient Access and Revenue Cycle related material. Ability to reprioritize projects as needed within a dynamic healthcare system in order to manage competing demands and meet required deadlines

Trains staff in processes and workflows to accurately and efficiently complete Patient Access tasks for various assignments throughout the department; including registrations, cashiering, financial investigations, scheduling, MRN assignments, regulatory consents and POS education/collections

Responsible for both live and eLearning, develops media and lesson plans using Visio, Power Point, Office Mix, Adobe Captivate, Apps, electronic tools and other training modes. Applies advanced technical knowledge of departmental principles and procedures in order to support system testing

Collaborates with team members and Subject Matter Experts (SME) to produce accurate and effective training materials, including workflow documentation, manuals, guides, etc

Continually identifies and leverages opportunities to modify education; with the goal of advancing training quality by bringing new innovative teaching tools and techniques

Responsible for developing and communicating important staff updates and alerts to the Patient Access Department. Responsible for monitoring and responding to inquiries in Patient Access discussion board

Qualification

Instructional DesignAdobe CaptivateCurriculum WritingElectronic ModalitiesCommunication SkillsInterpersonal Skills

Required

Bachelor's Degree with 2 years' experience in teaching, employee training or corporate education

Demonstrates expertise with electronic instructional design, syllabus and curriculum writing and experience within electronic modalities

Modalities to include programs such as Adobe Captivate, Adobe Acrobat Pro, webinar instruction

Preferred

Master's degree with 3 years' experience corporate training in a healthcare setting or hospital revenue cycle training curriculum

Benefits

Location pay for UUP full-time positions ($4,000).

Generous leave

Health plans

State pension

Company

Stony Brook University

Glassdoor4.1

The State University of New York at Stony Brook is New York’s flagship university and No. 1 public university.

Founded in 1957

Stony Brook, NY, US

10001+ employees

http://stonybrook.edu

H1B Sponsorship

Stony Brook University has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (61)

2024 (39)

2023 (44)

2022 (31)

2021 (45)

2020 (47)