Connections Health Solutions · 1 month ago
Strategic Account Manager - Washington State Region (FT, Days)
US-WA-Kirkland
Full-time
Onsite
Senior Level
$102K/yr - $110K/yr
5+ years expConnections Health Solutions is a leading provider of immediate-access behavioral health crisis care. The Strategic Account Manager will develop and cultivate relationships with community stakeholders to optimize the use of crisis stabilization services as the company expands nationally.
ConsultingHealth CareWellness
Responsibilities
Develop and implement engagement and referral plan to target accounts for growth in line with regional and national market strategies
Manage account inquiries in a manner to minimize account attrition and negative volume variance
Retention of the business through service excellence
Proven ability to build and manage relationships with diverse stakeholders, including payors, healthcare providers, and first responder
Ensures customer retention by developing relationships with personnel at multiple levels of the account including decision-makers, C-suite and other key stakeholders
Maintain a breadth of knowledge of all Connections services and products
Analyze targeted accounts and develop recommendations to acquire their business through information collection, marketing initiatives, and account management call cycle, etc
Develop and maintain knowledge of services provided by competitors and utilize this information to solidify or enhance the Connections market position
Support Regional President and Operations leadership
Contributes to the RFP and contracting processes
Develops key organizational links to people and functions who can help resolve client problems
Coordinates frequently with center leadership, IT, Revenue Cycle Management, Operations
Develop and deliver clients (payor, county, health system, hospital, first responder) dashboards through Tableau, and presentations (i.e. value propositions, business reviews)
Educate key medical and account personnel on all Connections processes and procedures to ensure accurate and timely transactions
Cover Open Territories as assigned by manager
Manage other projects/responsibilities as assigned by manager
Complete administrative responsibilities, such as expense reports, sales reports, and other business requests
Complete all trainings within assigned time-lines, demonstrating proficiency
Documents activity within Salesforce.com (SFDC) CRM platform
Ensure compliance with company policies and government regulations
Qualification
Required
Bachelor's degree in health administration (BSHA) or a Minimum of five-seven (5-7) years' experience with strategic account ownership in a high volume, customer service environment
Demonstrated experience in healthcare, with a proven track record in problem resolution, service excellence, and relationship management
Must be able to perform Safe Clinch patient restraint techniques
The Company has a mandatory vaccination policy. All successful applicants must be fully vaccinated, including showing proper documentation, or otherwise be exempt pursuant to the Company's exemption process prior to their start date as a condition of employment
Preferred
7-10 years' experience
Strong understanding of crisis stabilization services and the behavioral health landscape
Successful experience providing services to health systems and/or health plans
Customer service background - strategic problem solver
Possess strong general business acumen, understanding financials (previous ownership/in-depth knowledge of P&L) and metrics
Benefits
Comprehensive health insurance, including Medical, Dental, Vision, Accident, Critical Illness, and Hospital Indemnity
CHS pays for Basic Life, AD&D, Short and Long-Term Disability
Voluntary Life insurance option for employees and their families
Health Savings Accounts (with $1,000 to $2,000 employer contribution depending on plan)
Flexible Spending Accounts (health care and dependent care)
401k company match after 6 months (50% of deferrals up to 6% of compensation)
Generous PTO starting at 160 hours accrued annually and 12 recognized company holidays
Employee Assistance Program to help with confidential emotional support, work life solutions, financial solutions, legal assistance, or online support
After 90 days, you are auto enrolled in the 401k Plan
Company
Connections Health Solutions
Connections Health Solutions, LLC is the pioneer of behavioral health crisis care.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$58MKey Investors
Town Hall VenturesHeritage Group
2023-10-05Series B· $28M
2021-08-04Series Unknown· $30M
Leadership Team
Colin LeClair
CEO
Recent News
2025-11-21
EIN Presswire
2025-09-30
Company data provided by crunchbase