MyMichigan Health · 1 month ago
Front Desk Specialist
Saginaw, MI
Part-time
Onsite
New Grad, Entry LevelMyMichigan Health is a technology driven organization focused on providing superior customer service in the healthcare sector. The Front Desk Specialist will be responsible for ensuring effective communication and coordination between providers, patients, and imaging staff, while assisting with administrative duties to enhance workflow efficiencies.
Health CareHospital
Responsibilities
Acting as primary call center for Imaging; resolving/delegating calls as appropriate. Sets up MRI, Ultrasound, CT and PET prep by contacting patients. Works directly with Advanced Radiology System (ARS) helpdesk to resolve issues related to imaging studies
Assist imaging techs in escorting patients to/from imaging area, support for technical staff in and around imaging studies and other duties as requested: assist with duties as they relate to department workflow efficiencies. Participates in patient/chart preparation for imaging testing
Understands and utilizes Picture Archiving and Communication System (PACS). Assists customers with the use of equipment for locating specific images and for image viewing. Tracks and uploads comparison studies into PACS and ARS Clario for interpretation. Utilizes NucTrac for prostate specific PET ordering. Coordinates with physician offices for Vanguard MRI cases, PMSA PET & MRI safety clearance. Monitor and manage hydration work queue
Monitors outpatient reports, outpatient orders, and corrects data as indicated
Communicates openly and freely with all employees in MyMichigan Health system
Cover For Other/same Staff Within Job Description
Qualification
Required
High school diploma or GED is required
Ability to handle multiple tasks, get along with others, work independently, regular and predictable attendance and ability to stay awake
Overall vision and hearing is necessary with or without assisted device(s)
Frequently required to sit/stand/walk for long periods of time
May require frequent postural changes such as stooping, kneeling or crouching
Some exposure to blood borne pathogens and other potentially infectious material
Must follow MyMichigan Health bloodborne pathogen and TB testing as required
Overall dexterity is required including handling, reaching, grasping, fingering and feeling
May require repetition of these movements on a regular to frequent basis
Physical Demand Level: Light. Must be able to occasionally (0-33% of the workday) lift or carry 11-20 lbs., frequently (34-66% of the workday) 10 lbs. and or Walk/Stand/Push/Pull of Arm/Leg controls
Preferred
Customer service experience preferred
Knowledge of medical terminology preferred
Company
MyMichigan Health
MyMichigan Health is a a non-profit healthcare company.
Founded in 1984
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Lydia Watson
Chief Executive Officer
Bryan Cross
Chief Operating Officer
Recent News
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