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Wescom Financial · 3 days ago

Assistant Branch Manager - Monterey County (King City Branch and Marina Branch) - Virtual Career Fair

King City, CA

Full-time

Hybrid

Mid Level

$81K/yr - $122K/yr

Wescom Financial is a credit union focused on member engagement and service excellence. The Assistant Branch Manager assists in the administration and operations of a full-service branch, ensuring quality member service and directing branch activities to achieve credit union goals.

Financial Services

Growth Opportunities

Responsibilities

Maintains high level of member service by continually focusing on improvement in member survey ratings

Attracts new members and manages member and account retention

Acts as a resource for the platform/tellers on policies and procedures, approves checks and check hold decisions and resolution of Member Service issues

Assists in managing branch staff and establishing performance goals, allocating resources, and assessing performance of staff

Assists in selecting, coaching, evaluating, and developing all branch staff; oversees the training of staff in the areas of member service, products and services, operations, and interpersonal skills

Helps ensure training objectives are met and that Wescom University core curriculum is completed by all employees

Supports achievement of annual goals for service, growth, and other key areas for assigned branch

Ensures staff efforts are focused on achieving goals and aligned with Wescom’s strategic objectives

Supports administration of the branch budget and ensures expense control in all areas including salaries and overtime

Supports branch marketing efforts and provides remote marketing support for credit union products

Coordinates and/or conducts member seminars

Ensures branch compliance with audit and security standards, policies and procedures and loss prevention measures