Labelbox · 3 weeks ago
Machine Learning Support Engineer
San Francisco Bay Area
Full-time
Hybrid
Entry, Mid Level
$80K/yr - $85K/yrLabelbox is a company building critical infrastructure for AI development, offering integrated solutions for data-centric approaches. The Machine Learning Support Engineer will act as the frontline for customers, resolving product issues and providing guidance while building trust and advisory relationships.
AI InfrastructureArtificial Intelligence (AI)Computer VisionData Collection and LabelingEnterprise SoftwareMachine LearningSoftware
Responsibilities
Create great experiences for our customers when they need help. Build trust and advisory relationships with customers to help them better use the product
Learn Labelbox's product at a deep level and help customers do the same. Learn what’s happening next with the product, and help customers prepare for the use of new features
Go beyond the question being asked; understand how our customers define their own success with the product and help them work toward that success
Proactively propose creative solutions to address customers’ business problems and goals
Be a voice for our customers during internal discussions and projects at Labelbox. Represent their needs and struggles to help drive our products in a strong direction
Monitor and identify trends in customer experiences. Work within the team and with other teams at Labelbox give customers the information and tools they need to more effectively and efficiently support themselves in the use of the product
Qualification
Required
BA/BS in in a technical field; Computer Science/Engineering degree is a plus
Proficient in Python
Experience in a customer service or support environment
An ability to navigate and advise on efforts related to complex customer requests or projects, gathering additional human resources for assistance if needed
Empathy, patience, phenomenal people skills
An ability to learn quickly to understand and articulate new technologies and corresponding value propositions
Outstanding organizational skills and ability to multitask in order to effectively prioritize and manage workflow
A creative problem solver who isn't afraid to get their hands dirty
Ability to quickly pick up a variety of software applications with ease
Experience with common support software like Intercom, GitHub, Jira, etc
Preferred
Experience with Machine Learning is a plus
Company
Labelbox
Labelbox is the leading data factory for AI teams.
Founded in 2018
51-200 employees
H1B Sponsorship
Labelbox has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (14)
2024 (6)
2023 (6)
2022 (7)
2021 (3)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
$188.9MKey Investors
SoftBank Vision FundAndreessen HorowitzGradient
2022-01-06Series D· $110M
2021-02-11Series C· $40M
2020-02-04Series B· $25M
Leadership Team
Manu Sharma
CEO & Co-founder
Recent News
2025-11-02
2025-06-20
Company data provided by crunchbase