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Carriage Services · 3 weeks ago

IT Desktop Administrator

Houston, TX

Full-time

Onsite

Mid Level

4+ years exp

Carriage Services is dedicated to creating premier experiences in the Funeral and Cemetery profession. The IT Desktop Administrator will provide efficient Level 2 Desktop Support, ensuring smooth operations of IT products and services while acting as a liaison between IT and internal customers.

FamilyFuneralsService Industry

Responsibilities

Day to day operation of IT Support function including direct call handling, Incident Management, Asset Management, Access Management, Event Management, Problem Management & Request Fulfilment

Delivery of second level support to customers and execution of Duty Manager role interfacing with external Service Desk; monitoring, prioritization, categorization, documentation, processing, and distribution of all incoming requests / incidents filtered by criticality and business impact

Maintenance and administration of Configuration Management Database (CMDB) to ensure appropriate execution of Asset & Configuration Management process; documentation of all relevant Configuration Items (CIs)

Ensure compliance; protect and contribute to further development of corporate standards, best practices, and procedures; make recommendations for changes and optimizations as part of the Continuous Service Improvement program

Installation, deployment, and maintenance of end user environment including services, software, and hardware components (peripherals, software, printers, telephones, faxes, scanners, etc.)

Execution of day-to-day IT operational tasks in various domains (network, converged infrastructure); end-to-end monitoring of Information Technology systems, components, and services; escalation of performance deviations

Contribution to IT initiatives and projects under direction of function heads for network services, server administration as required

Provide transparency in form of status updates and reporting for projects and operations in regular intervals, management of communication to local user communities

Strive for high level of standardization and service automation; ensure compliance with Standard Operating Environment (SOE); leverage and deliver harmonization and centralization of products and services

Participation in development and execution of corporate cyber security agenda and related standards; assume responsibility for execution of assigned security tasks and responsibilities

Qualification

ITIL certificationMicrosoft desktop supportHardware installationNetworking fundamentalsCustomer service orientationCultural awarenessEnglish proficiencyInterpersonal skillsCommunication skills

Required

Minimum four (4) years of relevant, hands-on, professional experience in service and support functions of a corporate environment, supporting C-Level executives and administrative staff on-site

Experience in working within an enterprise interacting with multi-cultural employee

Strong customer service orientation

Excellent interpersonal and professional communication skills

Excellent oral and written English skills

Microsoft desktop support (Microsoft Office suite incl. Project and Visio and Microsoft Windows client operating system, Office365, Windows 10)

Desktop applications and software deployment (ZScaler, Microsoft Edge, and other company specific software)

Hardware installation and support (printers, computers, servers, switches, peripherals, etc.)

Understanding of networking fundamentals including LAN, WAN, TCP/IP, etc

Physical Demand: Must be able to lift, push, or move 50lbs

Preferred

Foundation certification in ITIL service management and comprehensive understanding of IT Service Management best practices, processes, and functions a plus

Additional vendor certifications from cornerstone vendors such as Cisco (CCENT, CCT, CCNA), Microsoft (MCP) a plus