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DLA Piper · 3 weeks ago

Accounting Service Desk Specialist

Philadelphia, PA

Full-time

Hybrid

Entry Level

$27.61/hr - $43.09/hr

2+ years exp

DLA Piper is a collaborative and supportive firm that values its people as the backbone of its operations. The Accounting Service Desk Specialist will manage accounting and billing inquiries, ensuring accurate and timely communication with stakeholders while maintaining compliance with firm policies.

AdviceLaw EnforcementLegalProfessional Services

No H1B

Responsibilities

Inquiry Management: Assess, resolve, or refer accounting and billing inquiries from billers, attorneys, and clients promptly and accurately

Communication: Maintain clear and professional communication with all stakeholders, ensuring updates are provided in a timely manner and contain accurate information about accounts, billing, and financial inquiries, including proactive updates and being available to answer questions promptly

Documentation: Accurately document all actions, questions, and resolutions in ServiceNow ticket system and email correspondence

Problem-Solving: Identify and resolve issues utilizing available information and other resources. Refer out of scope issues to correct resolver group. Research the next steps when necessary to ensure the requestor is provided with excellent service and supported throughout the ticket handling process

Compliance: Ensure all accounting practices comply with the firm's policies and relevant legal regulations. Employ methods that ensure tasks are performed accurately and efficiently with minimal errors. Meets or exceeds standard SLA requirements

Training: Participate in training activities to achieve proficiency, enabling Specialist I to support operations in an efficient and effective manner. Pursue and maintain knowledge of accounting software and tools to improve mastery of subject, as well as execution and timeliness of assigned tasks

Continuous Improvement: Ensure expertise is maintained and knowledge is increased by leveraging all opportunities to correct personal knowledge gaps through learning and documentation

Customer Service: Maintain a high level of professionalism in all interactions, treating clients with respect and courtesy while handling sensitive financial information with the utmost confidentiality

Build Trust: Establish and maintain trust through transparency, reliability, and consistent delivery of high-quality service. Be clear when discussing processes, ensure deadlines are met, and recognize opportunities to enhance the user’s experience with the Accounting Service Desk

Qualification

AderantChromeRiverKofaxAccounting experienceExcel proficiencyAnalytical skillsProblem-solvingCommunication skillsOrganizational skillsAttention to detail

Required

Experience with Aderant is required

Strong analytical and problem-solving abilities

Excellent verbal and written communication skills

Competence in Microsoft Office Suite including Excel proficiency with filters and pivot tables and Word proficiency with use of headers, footers, and numbering

Ability to manage sensitive information with discretion

Strong organizational skills and attention to detail

High School Diploma or GED

2 years of experience in service-related position

Effectively communicate, verbally and in writing, with clients, lawyers, business professionals, and third parties

Produce deliverables, answer phone calls, and reply to correspondence in an efficient and responsive manner

Provide timely, accurate, and quality work product

Successfully meet deadlines, expectations, and perform work duties as required

Foster positive work relationships

Comply with all firm policies and practices

Engage in both physical and sedentary activity, such as (a) working at a computer for extended periods of time, including on-screen reading and typing; (b) participating in digital/virtual conference calls; (c) participating in meetings as needed

Ability to work under pressure and manage competing demands in a fast-paced environment