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Jack Henry · 1 month ago

Technical Operations Manager

USA

Full-time

Hybrid

Mid, Senior Level

4+ years exp

Jack Henry & Associates is a technology company focused on redefining how community banks and credit unions connect with their customers. The Senior Operations Manager will manage the implementation of products and services, oversee technical support, and ensure customer satisfaction through effective management of operations.

BankingEnterprise SoftwareFinancial Services

No H1B

Responsibilities

Oversees accurate and timely installations of new or enhanced products and services. Ensures installations meet customer expectations and are in accordance with contract terms and conditions

Oversees post-sales technical product support activities and facilitates resolution of technical problems on any and all products

Ensures all questions regarding functionality are thoroughly researched and resolved

May oversee the release of new software products to user base

May oversee customer consulting or custom project activities

May support the sales process with pertinent information such as quotes, installation dates, and may participate in sales meetings

May perform other job duties as assigned

Qualification

Technical support experienceMicrosoftCloud environmentLeadership experienceP&L budget managementCustomer interaction skillsFinancial industry knowledgeImplementation oversightPost-sales supportOutstanding customer serviceCommunication skillsFast-paced environment adaptability

Required

Minimum of 4 years of experience in a leadership role within an operations department

Previous technical experience and background in a Microsoft or cloud environment

Experience managing P&L budget

Excellent communication and customer interaction skills

Preferred

Excellent knowledge of financial industry

Able to oversee a successful implementation

Able to oversee outstanding post-sales support of products and services

Able to function in a fast-paced, demanding environment with multiple priorities

Able to ensure customers receive outstanding customer service

Bachelor's degree preferred

Benefits

Comprehensive benefits designed to support your physical, mental, and financial health

Company

Jack Henry

Glassdoor3.8

Jack Henry (Nasdaq: JKHY) is a well-rounded financial technology company that strengthens the connections between people and their financial institutions through technology and services that reduce the barriers to financial health.

Founded in 1976

Monett, Missouri, USA

5001-10000 employees