Associa · 1 day ago
Customer Service Representative
Richardson, TX
Full-time
Onsite
Entry Level
1+ years expAssocia is a leading company in community management with a strong presence across North America. They are seeking a Customer Service Representative to assist customers with inquiries and issues, providing support via phone, email, and in-person interactions.
AccountingCommunitiesConsultingProperty ManagementReal Estate
Responsibilities
Act as the first point of contact for customers visiting the office when needed
Update homeowner and association information in C3 and shared files
Use conflict resolution techniques to resolve customer issues
Coordinate with customers to resolve any billing inquiries
Act as the first point of contact for customers seeking help with products or technical issues. Provide troubleshooting and technical assistance to customers
Assess the customer's needs and translate into solutions
Process print jobs, scanning and faxing as general office support when needed
Other duties as assigned
Qualification
Required
Ability to interpret verbal and/or written instructions at a proficient level
Proficiency in Microsoft Office products (Word, Excel, Outlook,) at a proficient level
Ability to maintain confidentiality and discretion in the performance of all duties and responsibilities
Ability to self-motivate, be proactive, detail oriented and successfully function as part of a team
Ability to keep workspaces organized and maintained. Alerts Office Manager of low supplies and assists in supply stocking and distribution
Partner with multiple stakeholders, for example community managers, vendors, peers, clients
Knowledge of company policies, procedures, and forms
Must be able to prioritize, manage time, and meet deadlines
Must be able to work effectively with others in person and in group setting
Must be able to communicate effectively and professionally on phone, email, and in-person
Must be able to operate general office equipment (copier, fax, phone systems, etc.)
Professional customer service skills
High School Diploma or GED Required
At least one year of directly related or closely related experience
Company
Associa
Associa provides management and consultancy services.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknown2008-06-11Private Equity
Leadership Team
Michelle Johnson
SVP, Chief Information & Transformation Officer
Debra Warren
VP Learning & Development
Recent News
GlobeNewswire
2026-01-05
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