Little Caesars Pizza · 2 weeks ago
Operations Training Manager, Training-Canada
Detroit, MI
Full-time
Hybrid
Senior Level
5+ years expLittle Caesars Pizza is a company that invests in its colleagues' growth and success. The Operations Training Manager is responsible for managing and implementing training programs across regions, ensuring operational procedures are communicated effectively, and supporting the development of training materials and programs.
Food and Beverage
Responsibilities
Conducts needs analysis and determines short- and long-term training needs for regional markets. Assists in providing cost/benefit analysis to show projected impact of training programs
Continually reviews material to ensure company operations receives the most up-to-date training materials in classes. Adapts quickly to market demands and plays a key role in adjusting training programs as necessary
Communicates operational procedures to regional markets on a timely basis and assists in updating manuals as needed. Develops locally relevant training procedures and materials as appropriate
Where and when applicable, works with quality assurance and research and development to implement new products and procedures and communicates these to regional markets
Assists in working with internal or external resources to design training manuals, videos and in-store training aids
Oversees the classroom training for company stores and franchisees, whether conducted personally or with market franchisee’s training staff. Develops training class schedules with franchisee’s training staff and communicates these to appropriate individuals
Executes and manages the train-the-trainer process throughout the region for all market trainers
Assist in the development of and presents workshops at franchisee meetings, company rallies, annual regional conventions and business conferences as needed
Supports and presents corporate colleague training and development programs
Develops and conducts mandated training associated with federal, state or local laws (OSHA, sanitation etc.)
Oversees and implements a local-market certified training manager program for regional markets
Supports the required training curriculum by position and multi-unit position, for all regional staff. Monitors compliance and develops plans for continuous improvement
Provides training functional support and developmental guidance to field staffs, including market/franchisee trainers
Performs market training audits throughout the region, evaluating class material, instructors’ performance and record keeping. Reports the training audit findings to all appropriate leadership
Assists in conversion and new store openings by traveling to those markets and training company and franchisee colleagues at all levels
May assist with any needed training associated with large buy/sells
Assists priority markets (franchise and company) in recruitment efforts for part-time and full-time colleagues
Qualification
Required
Bachelor's degree in business, training and development, communication or related field. Equivalent work experience may be considered
At least 5 years' experience in training and development within QSR (quick service restaurant) industry, including roles of increasing responsibility
Evidence of strong interpersonal, relationship building, negotiation and influencing skills
Evidence of excellent written and verbal communication, presentation and classroom instruction skills
Ability to fluently communicate (reading, writing and speaking) in English
Demonstrated analytical and critical thinking skills
The ability to be innovative in the methods of which training courses are designed and instructed (i.e. multi-media approach, webinars, etc.) and the ability to create a method to document training initiatives
Knowledge of and the ability to research and apply culturally suited training programs for the international markets
Awareness of adult learning processes
Ability to review all operational and training materials for accurate translation ensuring procedures and classes are communicated in a professional way
Ability to travel throughout the region as well as ability to secure and maintain necessary credit and passport/visa/government documentation required to do so
Restaurant training and/or operations experience
Preferred
Bilingual
Company
Little Caesars Pizza
ABOUT LITTLE CAESARS® Little Caesars, the Best Value in Pizza*, was founded by Mike and Marian Ilitch as a single, family-owned restaurant in 1959 and is headquartered in downtown Detroit, Michigan.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknown2014-01-01Private Equity
Leadership Team
Leigh Burnside
Chief Financial Officer
R
Rebecca Mellichampe
Chief Operating Officer
Recent News
2025-12-14
2025-12-10
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