Roku · 12 hours ago
Content Operations Associate
Austin, TX
Full-time
Hybrid
Entry, Mid Level
2+ years expRoku is the #1 TV streaming platform in the U.S., Canada, and Mexico, aiming to connect the entire TV ecosystem. As a Content Operations Associate, you will manage partner communications, optimize workflows, and ensure quality and reliability of content delivery on the Roku platform.
AdvertisingAdvertising PlatformsDigital EntertainmentDigital MediaHardwareInformation ServicesMedia and EntertainmentSoftwareTVVideo Streaming
Hiring Manager
Fieby Abdelmessih
Responsibilities
Lead external calls with key partners; translate requirements into ingest/metadata/packaging specs
Manage onboarding and change requests; set and maintain SLAs and expectations
Configure, maintain, and continuously improve pre-production workflows (ingest, validation, transformation, packaging, publishing)
Design and tune automated checks for metadata, timed text, artwork, and media QC; manage exception queues and escalation paths
Author and maintain SOPs, runbooks, partner implementation guides, and API/use-case docs; ensure version control and discoverability
Create training materials and deliver enablement sessions for internal teams and partners
Collaborate with Systems/Engineering to file and prioritize defects, verify fixes, and roll out new features
Identify bottlenecks and propose tooling or process changes; lead small pilots and document outcomes
Coordinate with Acquisitions, Content Programming, Marketing, Legal, and Business Operations to align timelines and deliverables
Support content launches and promotional beats, ensuring assets and metadata are platform-ready
Define, track, and report operational KPIs (SLA adherence, first-time-right rate, exception rate, time-to-publish)
Analyze failure modes; drive corrective/preventive actions (CAPA) and communicate findings to stakeholders
Qualification
Required
Operate with significant autonomy within Programming Operations
Serve as the primary contact for partners with large or complex content libraries
Configure, monitor, and optimize automated workflows that ingest, transform, validate, and publish video packages to the Roku platform
Own documentation, drive cross-functional communication, and partner with Systems Operations to triage bugs, ship features, and improve performance
Lead external calls with key partners; translate requirements into ingest/metadata/packaging specs
Manage onboarding and change requests; set and maintain SLAs and expectations
Configure, maintain, and continuously improve pre-production workflows (ingest, validation, transformation, packaging, publishing)
Design and tune automated checks for metadata, timed text, artwork, and media QC; manage exception queues and escalation paths
Author and maintain SOPs, runbooks, partner implementation guides, and API/use-case docs; ensure version control and discoverability
Create training materials and deliver enablement sessions for internal teams and partners
Collaborate with Systems/Engineering to file and prioritize defects, verify fixes, and roll out new features
Identify bottlenecks and propose tooling or process changes; lead small pilots and document outcomes
Coordinate with Acquisitions, Content Programming, Marketing, Legal, and Business Operations to align timelines and deliverables
Support content launches and promotional beats, ensuring assets and metadata are platform-ready
Define, track, and report operational KPIs (SLA adherence, first-time-right rate, exception rate, time-to-publish)
Analyze failure modes; drive corrective/preventive actions (CAPA) and communicate findings to stakeholders
Preferred
2-4+ years in content operations within video/OTT/OVP or adjacent media delivery environments
Hands-on experience troubleshooting workflow exceptions across ingest, metadata, media, and timed text
Familiarity with streaming media tech: transcoding, file formats/containers, codecs, DRM, captions/subtitles, CDN concepts
Working knowledge of metadata schemas and tooling: XML/JSON, MovieLabs/EMA; comfort reading/editing manifests
Solid understanding of video QC principles (e.g., loudness, frame rate, color space, subtitle timing)
Strong written and verbal communication; able to translate technical detail for non-technical audiences
Proven ability to manage multiple projects, prioritize against SLAs, and maintain exceptional attention to detail
Experience with digital distribution systems, MAM/DAM, and orchestration tools
Familiarity with APIs; basic scripting in Python or JavaScript for data wrangling, API calls, or light automation
Experience with JIRA/Confluence, Looker/Mode/Tableau, and log analysis tools
Spanish proficiency (verbal and written) or another second language
Knowledge of accessibility standards (FCC/ADA/WCAG) and regional compliance for captions/ratings
Experience with AVOD/FAST workflows, EPG/playlist generation, content rights windowing
Comfort with Git and CI/CD concepts for operational tooling
Benefits
Global access to mental health and financial wellness support and resources
Healthcare (medical, dental, and vision)
Life, accident, disability, commuter, and retirement options (401(k)/pension)
Time off work for vacation and other personal reasons
Company
Roku
Roku develops video streaming devices that provide users access to Internet-streamed video or audio services.
1001-5000 employees
H1B Sponsorship
Roku has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (120)
2024 (166)
2023 (81)
2022 (279)
2021 (195)
2020 (107)
Funding
Current Stage
Public CompanyTotal Funding
$220.61MKey Investors
News CorpFidelityGlobespan Capital Partners
2017-09-28IPO
2015-11-09Series H· $45.5M
2015-11-01Secondary Market
Leadership Team
Preston Smalley
VP of Viewer Product
T
Thomas Dodson
Vice President of Platform Operations
Recent News
2026-01-25
2026-01-19
Company data provided by crunchbase