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Cresset · 3 weeks ago

Associate Director, Private Wealth Client Services

Menlo Park, CA

Full-time

Onsite

Mid, Senior Level, Lead/Staff

$125K/yr - $175K/yr

5+ years exp

Cresset is an independent, award-winning multi-family office and private investment firm focused on optimizing wealth and life experiences for clients. The Associate Director, Private Wealth Client Services will manage client relationships, serve as a primary contact, and collaborate with portfolio managers to enhance client experiences and drive retention and growth.

Asset ManagementConsultingFinancial ServicesLegalWealth Management

Hiring Manager

Tom Christman

Responsibilities

Manage client relationships on multi-custodial platforms including Pershing, Schwab and Fidelity

Serve as a primary day-to-day contact for client inquiries, ensuring consistent delivery of exceptional service

Lead client onboarding, including account opening, documentation, ACAT transfers, and complex entity structures (trusts, LLCs, charitable vehicles)

Implement investment strategies and executing allocation changes as directed by advisors

Process subscription and redemption documents for alternative investments and coordinate capital calls

Transfer and reconcile assets from contra firms; establish new custodial accounts and update account attributes as needed

Execute and monitor money movement requests, including wires, journals, capital calls

Establish 529 accounts and coordinate inflows and outflows

Establish client donor advised fund and manage fund activity and charitable distributions

Serve as a liaison between clients and external professionals, ensuring cohesive communication across investment, estate, tax, and legal disciplines

Facilitate tax document collection and coordinate directly with client CPAs and attorneys

Identify opportunities to enhance client experience and internal process scalability through technology and workflow improvements

Qualification

Financial services experienceClient relationship managementCustodial platforms experienceSalesforce proficiencyMicrosoft Office proficiencyMultitaskHigh integrityProfessionalismCommunication skillsAttention to detailProblem-solving ability