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Hermann Services, Inc. · 4 weeks ago

Customer Service Representative - Warehouse

Monmouth Junction, NJ

Full-time

Onsite

New Grad, Entry Level

$20/hr - $24/hr

Hermann Services is involved in the transportation and warehousing industry, and they are seeking a Customer Service Representative. This role is responsible for managing customer inquiries, processing purchase orders, and coordinating dispatching activities to ensure timely delivery of goods, thereby enhancing customer satisfaction and operational efficiency.

TransportationWarehousing

Diversity & Inclusion

Responsibilities

Respond to customer inquiries via phone, email, and in-person, providing accurate information and assistance

Process purchase orders and ensure timely dispatch of products to meet customer expectations

Coordinate with warehousing staff to manage inventory levels and ensure the availability of products

Resolve customer complaints and issues promptly, utilizing problem-solving skills to find effective solutions

Prepare and distribute brochures and promotional materials to enhance customer engagement and awareness

Utilize Microsoft Office products to create reports and manage customer data efficiently

Address customer complaints, ensuring that issues are handled swiftly and effectively

Coordinate the logistics of product delivery, utilizing warehousing processes

Qualification

Customer service experienceProblem resolutionMicrosoft ExcelTransportation industry experienceAccount managementCustomer invoicingTroubleshootingProject management