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Modern Animal · 1 month ago

Host - Palo Alto

Palo Alto

Full-time

Onsite

New Grad, Entry Level

Modern Animal is a veterinary care provider seeking a Host who will be the first point of contact for members and support the clinic teams. The role involves managing the clinic's schedule, handling member communications, and coordinating appointment-related activities.

Animal FeedHealth CareMedicalVeterinary

H1B Sponsor Likely

Responsibilities

Own your clinic’s schedule each day and notify clinic leadership of any changes or potential problems immediately

Manage member communications through chat and in-person related to all appointments scheduled at your clinic and make adjustments to the schedule as requested by members

Coordinate activities related to appointments not on the schedule that day (e.g., fecal sample drop-off) and otherwise support clinic teams as needed

Demonstrates an empathetic disposition by adjusting their communication and behavior in response to member needs

Effectively manages member expectations within a member interaction based on the pet’s medical situation, time available in the appointment, and the range of treatment options available to them

Independently identifies gaps in knowledge and develops competencies by leveraging resources within and outside Modern Animal

Adds value to meetings by drawing connections between different scenarios, areas of operational knowledge, customer service, and clinical best practices

Approaches their daily responsibilities from a team-first approach; proactively asks if coworkers need assistance, even - and especially - when they have a full schedule themselves

Exemplifies calm and collected behavior; is unflustered even in the face of complex interactions, fractious pets, or anxious members

Effectively manages member objections and persuasively communicates

Capable of independent resolution of member scenarios; if unable to resolve independently, able to formulate an action plan and organize coworkers to implement

Optimizes their communication, whether written or spoken, condensing to only what is needed to get member and patient from point A to point B as efficiently as possible

Identifies and delegates tasks appropriately to enable focus on medical care

Acts like an owner - holds themselves and their coworkers accountable for performance at or above operational expectations

Consistently solicits and delivers feedback from / to coworkers

Independently develops recommendations for improving clinic operations and effectively communicates those recommendations to their Clinic Manager

Has a clear vision of their desired career path and works with their manager(s) to set goals appropriately

Qualification

EmpathyAccountabilityCommunicationTeamworkProblem-solving

Required

Demonstrates an empathetic disposition by adjusting their communication and behavior in response to member needs

Effectively manages member expectations within a member interaction based on the pet's medical situation, time available in the appointment, and the range of treatment options available to them