Santa Clara University · 1 month ago
Assistant Director for Membership and Operations
Santa Clara, CA
Full-time
Onsite
Mid, Senior Level
$71K/yr - $85K/yr
2+ years expSanta Clara University is seeking an Assistant Director for Membership and Operations to oversee the daily operations of the Pat Malley Fitness and Recreation Center. This role involves managing student staff, developing programs, ensuring quality service, and maintaining compliance with university policies and procedures.
EducationHigher EducationUniversities
Responsibilities
Manage the day-to-day operations of the Pat Malley Fitness and Recreation Center (Malley Center) including the Malley Center front desk service area & weight room service desk
Assist with the oversight of the additional Campus Recreation facilities Bellomy Field & Running Track, Outdoor Basketball and Outdoor Fitness area
Work with the Athletic Department on the shared facilities Sullivan Aquatic Center and Degheri Tennis Center
Create, develop and oversee the scheduling and administration of various programs using the facilities
Oversee documentation and management for Campus Recreation department and all program related records for injury reports, incident reports, and CPR/AED and FA certifications
Use data-driven decision making to guide processes such as setting break hours, membership marketing, etc
Oversee communication and records guest passes, expired and canceled memberships, and locker services
Create and maintain memberships including: alumni, spouse, minor, etc., & summer community during non-peak hours to increase membership revenue
Communicate with members to ensure quality service, including but not limited to newsletters, surveys, welcoming new members, and retention/renewal efforts
Manage and troubleshoot access software program (currently Daxko, previously named CSI, software). This software system is utilized to manage memberships, renewals, lockers, guest passes, and fitness passes
Maintain all membership, services, and facilities related pages of the Campus Recreation website, and promote the program through the various social media accounts
Oversee the weight room equipment service contract and weight room equipment
Mentor student staff members and build team cohesion
Recruit, hire, train, schedule, supervise, and evaluate 10 - 15 Facility Supervisor student employees
Recruit, hire, train, schedule, supervise and evaluate 25 - 35 Malley Center Service Desk Representatives. That work at the Front Desk and Weight Room Desk
Conduct bi-monthly and monthly student staff meetings
Create and implement customer service, diversity, and emergency response training sessions for all Campus Recreation facility positions
Coordinate student staff in-service trainings specific to emergency, accident and incident protocols. Make changes to the emergency action plan as needed
Develop and implement facility policies and procedures including (but not limited to) emergency procedures, facility access, and the like
Develop and implement member services policies and procedures. including (but not limited to) membership sales, guest passes, facility access, locker services and the like
Assist with department policies, operating procedures, safety/risk management, identification of risks, planning special events, and student orientations
Ensure compliance with applicable university, state and federal laws, policies and regulations
Provide leadership to the Student Coordinator with execution of daily cash handling, and accounting operations as related to point of sales at the Front Desk
Assist with the management of the facilities operations and student wage budgets
Assist with the management of the membership services operations and student wage budgets
Serve as an interim as needed in any program area to assist with the day-to-day operations as well as emergency situations
Maintain or pursue active involvement in professional organizations
Assist in establishing and updating long-range strategic plans for facility usage, equipment and program enhancement
Inventory and maintain facilities and membership equipment
Understand and positively advocate for all program areas within Campus Recreation, including Aquatics, Facilities, Fitness, Intramural Sports, Club Sports, and the Bronco Kids All Sports Camp
Serve on departmental and University committees as needed and approved by the Director
Instruct American Red Cross certification classes and/or challenges as needed
Maintain working relationships with University departments such as the Center for Student Involvement, Risk Management, Wellness Center, Associated Students and Athletics
Develop and maintain relationships with students, faculty, staff, and alumni members that use the facilities and participants in programs
Promote and encourage inter-departmental communication, cooperation, and collaboration
Seek supplemental funding through grants and/or sponsorships
Assist with creating a culture of sustainability for the Campus Recreation program and campus by helping to fashion a more just, humane, and sustainable world
Other duties and projects as assigned
Qualification
Required
Understanding and support of the Jesuit tradition of education and a commitment to the fundamental values of services to others, community, and diversity as well as commitment to and demonstration of skills, knowledge, and awareness to serve the unique needs of the diverse campus community of Santa Clara University
Competency working with students of different cultural, ethnic, racial, and socioeconomic backgrounds with a special sensitivity to how personal experiences affect the transition into the University environment
Oral and written communication skills, including the ability to deliver workshops and speak to groups of various sizes
Organizational skills including time management, multitasking, and project completion
Commitment to customer service, both internal and external to the department
Experience with technology as it relates to daily processing and statistical tracking
Experience with computer software programs for Recreation Services as well as student scheduling, facility scheduling, etc
Demonstrated ability to exercise sound judgement and decision-making
Demonstrated experience with developing, implementing, and evaluation program specifically those related to aquatics and memberships
Experience managing and mentoring student staff
Bachelor's degree required
American Red Cross CPR/AED and First aid instructor certification or American Red Cross Lifeguard/CPR/AED (LG) and First aid certified with a willingness to get instructor certified within the first 90-days of employment
If a conditional offer is made, the selected candidate will be required to pass a criminal, credit, and/or education background check
Preferred
Master's degree preferred in a related field preferred
Two or more years of experience in collegiate environment (including extensive involvement with student development and supervision), specifically in the organization of Campus Recreation programming (this may include graduate assistantships) preferred
Company
Santa Clara University
Jesuit University in Silicon Valley
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$100MKey Investors
National Institute for Innovation in Manufacturing BiopharmaceuticalsKnight Foundation
2024-04-09Grant
2022-04-07Grant
2017-01-22Grant· $100M
Leadership Team
T
Tim Harris
Dean’s Executive Professor, Coord Contemporary Business
Recent News
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