NEOGOV · 1 month ago
IT Trainer
Racine, WI
Full-time
Onsite
New Grad
$16.04/hr - $16.04/hrNEOGOV is a city government organization focused on improving the lives of its citizens through technology. The IT Trainer will provide specialized technical support and basic computer repair services to low-income residents, teaching them digital literacy skills and ensuring they can effectively use computers for various tasks.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Review suspected broken laptops to determine if you can 'fix' them without taking them apart or if they need to be returned for warranty. If fixable, then fix them
Learn how to teach people (especially vulnerable or underserved populations) computer skills in a considerate, kind, and approachable way
Teach first time computer owners, security and maintenance of devices, including
Support with home connectivity
Advanced security training including virus software and security
Assistance with hardware and software issues others are unable to resolve
Creating training (handouts, videos, etc.) and aggregating materials
Research anything you don’t know how to do and ask appropriate questions for guidance
Other duties as assigned around technical support of the grant
Qualification
Required
Currently attending a two- or four-year college/university
Have completed at least 2 classes in information technology or a similar field
Computer literacy skills at an intermediate level
Valid Wisconsin driver's license
Understand basic laptop troubleshooting, maintenance, and security skills
Willingness to learn new skills and processes and follow them
Have enthusiasm for their work
Be ambitious and willing to take the initiative
Kind, easy to get along with, and collaborative disposition
Be civic minded
Be able to work independently and maintain a strong commitment to teamwork
Have excellent written and oral skills, especially regarding training others
Enjoy working with others
Be flexible and willing to assist with other tasks
Have strong organizational and time management skills
Be able to take direction and receive feedback
Excellent computer skills (search engine, websites), including Microsoft Office Suite including Word, Excel, PowerPoint, Outlook, and Teams
Be willing to attend meetings and provide training in the day, evening, and weekends
Preferred
Experience tutoring or training preferred
Bilingual Spanish
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
Founded in 1999
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase