Lead Engineer – ServiceNow Administrator (Field Services Management) jobs in United States
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United Airlines · 2 hours ago

Lead Engineer – ServiceNow Administrator (Field Services Management)

positionChicago, IL
timeFull-time
remoteOnsite
senioritySenior Level, Lead/Staff
money$100K/yr - $130K/yr
date4+ years exp

United Airlines is seeking a Lead Engineer to join their Digital Technology team, which focuses on building innovative technology solutions for the airline industry. This role involves managing the technical design and implementation of Field Services capabilities within the ServiceNow platform, enhancing operations and customer satisfaction.

HospitalityIn-Flight EntertainmentService IndustryTransportationTravel
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H1B Sponsor Likelynote

Responsibilities

Configure, and implement all aspects of the ServiceNow FSM module including developing and automating workflows using ServiceNow's Flow Designer, business rules, script includes, and other tools
Customize and enhance the FSM Agent experience and build and maintain integrations between ServiceNow FSM and other internal or third-party systems
Provide technical expertise and troubleshooting for complex issues related to FSM functionality, integrations, and performance
Plan and Design solutions after requirements are gathered, look for improvements and enhancement opportunities. Ensure that all development work adheres to established coding standards and best practices
Participate in ServiceNow platform upgrades and stay current on new platform features and best practices

Qualification

ServiceNow platformField Services ModuleServiceNow CertificationsITIL CertificationAgile methodologyCommunication skills

Required

Bachelor's degree in computer science or relevant field
4+ years working in technology
Strong written and verbal communication
Knowledge of ServiceNow platform
Knowledge of Field Services Module
Experience in Agile methodology

Preferred

ServiceNow Certifications
ITIL Certification
2+ years working with ServiceNow Field Services Module

Benefits

Medical
Dental
Vision
Life
Accident & disability
Parental leave
Employee assistance program
Commuter
Paid holidays
Paid time off
401(k)
Flight privileges

Company

United Airlines

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United Airlines is an aviation company that provides information on reservations, bookings, and travel services online.
dateFounded in 1926
location
Chicago, Illinois, USA
people-size10001+ employees
web-link
https://www.united.com

H1B Sponsorship

United Airlines has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (10)
2023 (19)
2022 (11)
2021 (10)
2020 (16)

Funding

Current Stage
Public Company
Total Funding
unknown
2006-01-25IPO

Leadership Team

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Mike Leskinen
EVP, Chief Financial Officer
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Deneen DeFiore
Vice President & Chief Information Security Officer
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Company data provided by crunchbase