LOCAL SERVICE COORD jobs in United States
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Terminix · 1 month ago

LOCAL SERVICE COORD

positionNiceville, Florida
timeFull-time
remoteHybrid
seniorityEntry Level
date1+ years exp

Terminix, a member of the Rentokil family of companies, is a global leader in Pest Control and other services. The Local Service Coordinator is responsible for providing local branch support for intra-day activities and escalations, ensuring quality customer service experiences and prompt resolution to customer issues.

Building MaintenanceCommercialConsumerFacilities Support ServicesHome ServicesProfessional ServicesService Industry
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H1B Sponsor Likelynote

Responsibilities

Provides support for escalated customer issues by ensuring prompt answering of transferred phone calls from the contact centers
Provides support for technicians needing assistance with shifting appointments and/or making other modifications to customer accounts
Assists branch leadership with scheduling issues and communicates changes to the customer. Includes managing intraday schedule changes and Pest Control new sales
Proactively resolves Customer Follow-up Requests submitted from the contact center
Monitors the Customer Incident Response Tool (CIRT) queue for 5-Star and NPS survey low scores and addresses each accordingly
Processes manual tickets approved by the Service Manager
Reviews and resolves both PC & TC cancel requests
Posts NPS Surveys

Qualification

Customer service experienceMicrosoft OfficeAS400 softwareProblem-solving skillsMulti-taskType 35 wpmWork under stressOvercome objectionsVerbal communicationWritten communicationInterpersonal skills

Required

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
Ability to read and comprehend complex instructions, correspondence, and written instructions
Excellent verbal, written, and interpersonal skills
Ability to effectively present information to customers & field workforce
Familiar with Microsoft Office applications – Word, Excel, PowerPoint, Outlook, SharePoint, Microsoft teams
Ability to multi task
Ability to type 35 words per minute
Ability to work in a stressful, fast-paced environment
Strong problem-solving skills
Ability to overcome objections

Preferred

1-2 years clerical or customer service experience preferred
Experience with AS400 software preferred but not required

Benefits

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!
Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
401(k) retirement plan with company-matching contributions
Vacation days & sick days
Company-paid holidays & floating holidays
A company mindset that prioritizes health, safety, and flexibility

Company

Terminix

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Glassdoor3.2
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Terminix specializes in providing residential and commercial pest control.
dateFounded in 1927
location
Memphis, Tennessee, USA
people-size10001+ employees
web-link
http://www.terminix.com/

H1B Sponsorship

Terminix has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
2020 (5)

Funding

Current Stage
Late Stage
Total Funding
unknown
2021-12-14Acquired

Leadership Team

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Mark Freeman
Chief Customer Officer
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Recent News

AL.com
Termite company owes $6 million to Alabama amusement park, arbitrator says
2026-01-03
Business Insider
Workers are back in offices — and so are the bedbugs
2025-10-22
EIN Presswire
Pest Control Market to Reflect Significant Incremental Opportunity During 2025-2034
2025-10-13
Company data provided by crunchbase