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EverCommerce · 3 weeks ago

EverHealth - Implementation Specialist

United States

Full-time

Remote

Entry, Mid Level

$50K/yr - $70K/yr

2+ years exp

EverCommerce is a leading service commerce platform on a mission to digitally transform the service economy with tailored SaaS solutions. The Implementation Specialist will onboard new customers to the EverHealth platform, providing training and consultancy to ensure they are confident and comfortable using the software.

Digital MediaFinancial ServicesSoftware

No H1B

Responsibilities

Host webinar training sessions joined by multiple customer stakeholders, providing consultancy to both new and existing customers

Serve as your customer’s main point of contact for a 60-90-day period

Manage the overall onboarding project to ensure on-time delivery- including coordinating with our engineers for data migration needs, scheduling consulting sessions, facilitating partner integration engagements, and more

Respond promptly to inbound phone calls and emails

Identify and escalate priority issues

Manage multiple customer projects simultaneously

Support learning content creation to support our ongoing digital learning initiative

Be willing to travel up to 15% to support in-person customer engagements

Become a product specialist to others within the organization- this means not only being the customer’s trusted advisor on best product practices but also being your peers’ trusted advisor on the product as well!

Be a solution provider!: We deliver dynamic software to a dynamic customer base. Every customer has unique needs that we need to solve for, which regularly requires a high degree of creativity to string together solutions that meet our customers’ needs