DevRev · 5 days ago
Forward Deployed Architect
Austin, TX
Full-time
Hybrid
Senior Level
5+ years expDevRev is a company focused on building the future of work through its AI platform, Computer, which enhances human connection and collaboration. The Forward Deployed Architect will be responsible for the end-to-end design and delivery of AI-driven business transformation projects, working closely with customers to understand their needs and implement solutions on the DevRev platform.
Artificial Intelligence (AI)CRMCustomer ServiceDeveloper APIsDeveloper PlatformSoftware
Responsibilities
Customer-facing: 20-40% working directly with customers
Coding & Integration: 50%+ hands-on technical implementation
Lead Execution: Define project plans, align internal teams, and ensure timely delivery of deployments
Design & Deploy AI Agents: Build and configure intelligent solutions leveraging snap-ins, connectors (AirSync), workflows, and AI agents on the DevRev platform to solve real customer problems
Integrate Systems: Connect AI agents with external platforms (e.g., CRMs, APIs, databases) for seamless workflow automation
Optimize Performance: Tune prompts, logic, and agent configurations for accuracy, reliability, and scalability
Own Requirements: Partner with customers to deeply understand their needs and translate them into technical agent specifications
Prototype & Iterate: Lead live demos, build rapid proof-of-concepts, and refine solutions through customer feedback
Advise Customers: Act as a trusted technical advisor on AI agent architecture, performance, and long-term scalability
Travel Ready: Willingness to travel up to 30% for on-site discovery, deployment, and customer engagement
Qualification
Required
5+ years in software development, AI/ML engineering, or technical consulting coupled with customer-facing experience
A bias for action and a relentless focus on solving problems for customers
Strong proficiency using TypeScript/JavaScript, Python, data structures and algorithms
Strong written and verbal skills to articulate technical concepts to both engineers and business stakeholders
Large language models (LLMs), prompt engineering, frameworks like RAG and function calling, and building evals to validate agentic AI solutions
Hands-on experience with AWS, GCP, or Azure, and modern DevOps practices (CI/CD, containers, observability)
Comfortable integrating systems via APIs, webhooks, and event/data pipelines
Use A/B testing, telemetry, and metrics to guide decisions and drive improvements
Bachelor's or Master's degree in Computer Science, Engineering, or related discipline
Preferred
Go
Advanced degrees or certifications in AI/architecture frameworks (e.g., TOGAF, SAFe)
Company
DevRev
DevRev offers a cloud-based solution for both customer support and software development.
501-1000 employees
H1B Sponsorship
DevRev has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (3)
2023 (1)
2022 (4)
2021 (5)
Funding
Current Stage
Late StageTotal Funding
$150.83MKey Investors
Dheeraj Pandey
2024-08-09Series A· $100.83M
2023-07-10Seed
2021-07-14Seed· $50M
Leadership Team
Manoj Agarwal
Co-founder and President
Mollie Holland
VP Customer Experience
Recent News
Morningstar.com
2025-12-11
Morningstar.com
2025-11-18
Company data provided by crunchbase