Romain Cross Pointe · 1 month ago
Internet Sales Specialist
Evansville, IN, USA
Full-time
Onsite
New Grad, Entry LevelRomain Cross Pointe is a company focused on automotive sales, and they are seeking an Internet Sales Specialist. This role involves processing customer inquiries, scheduling dealership appointments, and maintaining customer information through CRM software.
AutomotiveCustomer ServiceLeasingRetail
Responsibilities
Promptly and professionally process customer inquiries generated (from the internet, e-mails, incoming phone calls, etc.) with the intent to schedule dealership appointments by date and time
Follow the requirements of the Romain Selling Process to schedule appointments. When setting the appointment, verify the customer’s name and telephone numbers (home, work and cell), e-mail address, and vehicle(s) of interest. Enter the appointment into the designated software system(s)
Respond to all generated leads within ten minutes of receipt of the internet/other lead message
Utilize the company’s Customer Relationship Management (CRM) software to manage, control, and update customer information, complete to-do’s, insert notes, set appointment reminders, etc
Organize and record performance data (leads, appointments, sales, notes, etc.); document all notifications
Conduct business in an honest, professional manner that is consistent with United Companies’ values, philosophies and mission statement
In conjunction with the Business Development Center Manager and the Sales Managers, develop and implement an internet strategy to maintain a minimum of 18% closing ratio per month from internet, e-mail, and telephone leads
Attend and participate in regularly scheduled sales and company meetings
Maintain work areas in a clean, neat, safe, and orderly fashion
Attend specialized training meetings as required by management and/or the manufacturers
Support Company rules, policies, procedures, and initiatives
Generate and execute on business plans and goals monthly and quarterly
Ensure prompt and regular attendance
Perform other appropriate duties as may be assigned by Management
Travel as business needs may require
Personally commit to quality in all aspects of work
Provide 'World Class Customer Service' for internal and external customers
Participate in and promote the established Quality Improvement Process (QIP) for continuous improvement
Participate on teams to research, measure, and correct problems and to strive for process improvement
Communicate and exemplify the Company’s Mission Statement, Vision Statement, Values, and Philosophy
Attend at least ten (10) credit hours of training each calendar year to continue development of work-related skills
Qualification
Required
High school diploma/equivalent is minimally required
Maintain a professional, well-groomed personal appearance
Demonstrate an outgoing personality with a courteous and professional presence
Strong customer service orientation
Strong attention to detail skills
Strong verbal, written, and active listening skills
Ability to multitask in a fast-paced business environment and adjust to competing priorities
Ability to maintain confidentiality
Strong interpersonal abilities to deal effectively with customers and business contacts at all levels
Strong computer skills, including proficiency with databases and with Microsoft Office applications, including Outlook, Word, and Excel
Ability to work independently, without constant supervision
Possess a working knowledge of basic office equipment, such as printers, copiers, faxes, scanners
Must possess and continually maintain a valid driver's license with an acceptable driving record
Preferred
Prior automotive dealership sales experience is helpful, but not required
Benefits
Health, Dental, & Vision Insurance
401(k) Retirement Savings Plan with Company Match, including Roth option
Flexible Spending Accounts and/or Health Savings Accounts, including potential for company contributions based on annual health risk assessments
Life and Accidental Death & Dismemberment Insurance
Short- and Long-Term Disability Insurance
Supplemental Voluntary Insurance Policies with options for Critical Illness, Hospital Indemnity, and Accidents
Paid Time Off for Vacation, Sick, and Holidays
Employee Assistance Program
Company
Romain Cross Pointe
With the Romain Value Promise We Give You More... 3 Generations of Local Ownership and Seasoned Staff with Years of Experience!
Founded in 1964
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase