Skydio · 2 weeks ago
Customer Success Manager, DFR Majors
San Mateo, CA
Full-time
Hybrid
Mid, Senior Level
$120K/yr - $160K/yrSkydio is the leading US drone company specializing in autonomous flight technology. They are seeking a motivated Customer Success Manager to lead implementation, usage, retention, and expansion for Public Safety customers, serving as a bridge between customers and technical teams.
Artificial Intelligence (AI)Drone ManagementDronesMachine LearningRobotics
Responsibilities
Build scalable processes for customer on-boarding and post sales success
Track and manage all implementation projects with our large enterprise customers for successful delivery of technology and services
Develops Healthy Customer Relationship through proactive support and cadence based follow ups
Quantifying product feedback and briefing executives to drive software and hardware engineering to better fit our customers needs
Create customer Loyalty through proactive support and account management
Advocate for Enterprise customers through deep understanding of their use cases and needs
Lead Quarterly Business Reviews and customer check-ins to ensure our existing customers are getting value from Skydio technology
Ensure expansions and renewals through proactive support
Manage ~20x accounts driving adoption to ensure expansions and renewals of book of business
Qualification
Required
Strong knowledge or previous experience supporting customers in the SLED industries (Public Safety, Law Enforcement)
Ability to travel 40+% of the time
Ability to obtain Part 107 certificate
Proven track record of implementing new technology, agile development and interfacing with technical teams to deliver on customer schedules
Proven track record of driving implementation, adoption and value of hardware or software for or within large Enterprises
Excellent communication skills, both written and verbal, and a strong focus on project management tools and concepts
Experience with commercial Unmanned Aircraft Systems and related software development/deployment
Work directly with customers through proactive, metrics based engagement
Work closely with customers to ensure renewals, identifying accounts that are at risk not to renew
Work closely with customers and sales to ensure expansion, identifying the vertical specific pain points that could prevent this expansion
Benefits
Equity in the form of stock options
Comprehensive benefits packages
Group health insurance plans
Paid vacation time
Sick leave
Holiday pay
401K savings plan
Company
Skydio
Skydio uses artificial intelligence to create flying drones that are used by consumer, enterprise, and government customers.
Founded in 2014
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$740MKey Investors
Linse CapitalAndreessen HorowitzN47
2024-11-15Series E· $170M
2023-02-27Series E· $230M
2021-02-28Series D· $170M
Leadership Team
Adam Bry
Co-founder & CEO
Tom Moss
COO (2018-2020), CEO APAC (2020-2024), Chief Corp Dev (2024~)
Recent News
2025-12-17
Business Wire
2025-12-16
2025-11-11
Company data provided by crunchbase