Lundbeck · 11 hours ago
Manager Sampling Operations
Deerfield, IL
Full-time
Onsite
Mid Level
$135K/yr - $155K/yr
3+ years expLundbeck is a global biopharmaceutical company focusing exclusively on brain health. The Manager, Sampling Operations will oversee the sample operations function within the Commercial Operations team, ensuring compliance and supporting various sampling initiatives and vendor management.
Health CareHealth DiagnosticsMedical
Hiring Manager
Laurie Meninno
Responsibilities
Close collaboration with the Associate Director Commercial Operations and the Sample Management vendor to ensure the field remains compliant with all applicable standard operating procedures (SOPS), laws and regulations that govern sample programs
Strong customer focus when working with field personnel to identify and resolve issues with Lundbeck applications (e.g., Veeva CRM, customer master etc.) as it relates to sampling activities
Ensure all new home office and field personnel have completed necessary training and are certified and eligible to receive samples or offer samples during the onboarding process
Ensure proper steps are taken in accordance with SOPS to off-board field personnel and close-out sample storage units
Partner with internal teams, alliance partners and third-party vendors on all sampling initiatives and projects. Take steps to adapt to changing needs, conditions, priorities, or opportunities
Coordinate cross-functional activities for sample allocations during sample order cycles including and monitor sample inventory levels
Provide quarterly sample program reports to the Associate Director Commercial Operations
Investigate and/or provide guidance on Commercial Operations and Commercial Operations initiatives
A strong foundation for all aspects of program and process implementation–including business rules and requirements documentation, project management skills, budget adherence and user acceptance testing for Commercial Operations applications
Management of sample operations budget to capitalize on project opportunities with vendors, while also improving cost-savings
Maintains an understanding and awareness of all Sample Operations processes to effectively support phone and email inquiries from field representatives to provide guidance according to policies/procedures and facilitate resolution of sample issues
Partners with Associate Director Commercial Operations to monitor, conduct follow up, and closure of transactional issues and appropriate documentation/tracking
Responsible for supporting Direct to Physician (DTP) sampling programs including review and monitoring of monthly data uploads, collaboration with alliance partner team members and escalating data verification issues to internal teams as necessary to update sample eligibility status
Closely monitor and manage third party vendors for compliance with SOP’s, procedures, and quality of output while meeting agreed upon deliverables and KPI’s
Continuously identify opportunities to streamline or enhance processes and applications to support sampling operations
Monitor inventory levels at vendor warehouse, sample activity and SRF order volume to ensure all activity is within defined budgetary and inventory level restrictions as appropriate
Maintain sample shipment schedules for different field forces, collaborating with field management to verify quantities/field sample needs
Collaborate with the analytics and marketing teams to construct forecasts for bi-monthly and annual allocations for sample shipments based on sales objectives to minimize product destruction costs
Represent Sample Operations at stakeholder meetings for ongoing and prospective activities to establish and influence strategies and deliverables (i.e. label updates, sales force optimization, etc)
Qualification
Required
Accredited Bachelor's degree
3+ years of sampling operations/sample compliance experience in the pharmaceutical or biopharmaceutical industry
2+ years of Veeva/salesforce.com (or similar systems) sample administration experience
Proficient in Excel and Microsoft Word
Proven ability to take initiative and manage multiple projects simultaneously
Strong verbal and written communication skills, with an ability to effectively communicate with both technical and non-technical subject matter experts
Preferred
2+ years of experience supporting a remote sales force and onboarding new sales forces
2+ years leading cross-functional teams
2+ years managing/coordinating vendor activities
Experience with contracting processes
Benefits
Flexible paid time off (PTO)
Health benefits to include Medical, Dental and Vision
Company match 401k
Company
Lundbeck
Lundbeck is a pharmaceutical company that develops products to treat people with psychiatric and neurological disorders.
5001-10000 employees
H1B Sponsorship
Lundbeck has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
Funding
Current Stage
Public CompanyTotal Funding
$566.37MKey Investors
Michael J. Fox Foundation
2025-05-22Post Ipo Debt· $566.37M
2020-03-04Grant
1999-06-18IPO
Leadership Team
Maria Alfaiate
Executive Vice President Commercialisation and Corporate Strategy
Torben Frandsen
Vice President
Recent News
2026-01-24
News Powered by Cision
2025-12-08
Company data provided by crunchbase