Bellco Credit Union · 1 month ago
Payment Support Specialist I
Greenwood Village, CO
Full-time
Onsite
Entry Level
1+ years expBellco Credit Union is a local not-for-profit organization dedicated to serving its members and communities since 1936. The Payment Support Specialist I will assist with monitoring and processing ACH, Wire, and Check transactions, ensuring compliance with relevant regulations while providing exceptional member service.
BankingFinancial Services
Responsibilities
Demonstrates Bellco’s Act Nice Behaviors and Core Values in all interactions with members, prospective members, and personnel in other Bellco departments
Provides a valuable and enjoyable experience to both internal customers and members during interactions. Consistently make recommendations to management to improve the member/customer experience through improved processes and technology
Understand and adhere to all rules and regulations governing electronic and check transactions including NACHA rules, Federal Reserve rules, and regulations and requirements under Title 31 including Regulation E (EFTA), Regulation CC, Regulation J, OFAC, BSA, etc
Understand all Payment Support functions including the processing of transactions such as ACH, Wire, RDC, RTP, FedNow, Bill Pay, Checks, etc
Assist with processing multiple incoming daily Federal Reserve ACH return files in accordance with Nacha governing regulations
Assist with processing ACH disputed transactions (credits/debits) to and from members accounts as well as ACH stop payments, EFTs, and government reclamations
Assist with processing adjustments and corrections related to electronic and check transactions
Assist with requests, disputes and escalations associated with any Payment Support functions
Assist with processing both domestic and international incoming and outgoing wires via WITS wire transfer system accurately and timely
Assist with research of wire trace recalls and wire disputes ensuring full resolution
Retrieve Federal Reserve check return files and process all chargeback items
Assist with processing check in-clearing files and settlements daily
Partner with other internal departments to research and resolve processing issues related to department functions
Regular and punctual attendance
Management retains the discretion to add to or change the duties of this position at any time
Qualification
Required
A high school diploma or equivalent required
At least 1 year of relevant work experience such as processing ACH files, wire transfers and/or check clearing required
Manual dexterity to input data on a keyboard i.e. computer, calculator, telephone
Ability to interpret data
Deductive reasoning skills
Extreme attention to detail to minimize risk with member and credit union data
Ability to tactfully question or actively listen to members/employees/departments to determine specific needs
Ability to work independently without supervision
Ability to multitask and perform with frequent interruption
Must possess strong communication, organizational, presentation, customer service and interpersonal skills
Detail oriented, flexible and works well within a fast-paced team environment
Demonstrates strong analytical/problem solving and time-management skills
Must demonstrate good judgment
Strong PC skills including Microsoft Excel knowledge
Knowledge of Bellco's front-line systems
Benefits
Medical
Dental
Vision
401 (k) with company match
Supplemental Life Insurance
Paid Vacation
Paid Sick Days
Paid Holidays
Company
Bellco Credit Union
Bellco Credit Union offers great checking accounts, CDs, auto, home loans and savings.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Carrie Fredenburg
Senior Vice President - Chief Human Resources Officer
John Rivera
SVP - Chief Retail Officer
Recent News
2024-04-10
2024-02-10
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