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Frontify · 1 day ago

Director, Strategic Account Management

New York, NY

Full-time

Hybrid

Lead/Staff, Director/Executive

$275K/yr - $315K/yr

5+ years exp

Frontify is a company focused on helping brands turn ideas into impact through their brand platform. As the Director of Strategic Account Management, you will lead a global team to maximize customer value and accelerate growth, while collaborating with various teams to drive measurable results.

Brand MarketingCollaborationSaaSSoftwareWeb DesignWeb Development

Responsibilities

Lead, develop, and expand a high-performing global team of Account Managers

Build and oversee the account management strategy, ensuring a consistent approach to retention, expansion, and account development

Establish clear success metrics, forecasting methods, and reporting processes that connect customer value with revenue performance

Collaborate cross-functionally with Sales, Product, and Marketing to align customer priorities with Frontify’s business goals

Strengthen executive relationships within key accounts and across internal teams

Coach the team and lead with clarity, influence, and commercial awareness

Qualification

Enterprise account managementCustomer successSaaS experienceCommercial judgmentTeam leadershipOperational disciplineCustomer empathyCross-functional collaborationStrategic thinking